Management Customer Service

Albert Porco

** ******* ******

Brooklyn, NY ****2

646-***-**** (H)

******@********.***

PROFILE: Senior Information Systems Executive with knowledge and

experience in deploying technology for business solutions in Health Care,

Public Health, Education and Financial Services. Emphasis on the strategic

use of information, databases, telecommunications, and development tools in

developing applications and systems with superior cost and performance

characteristics. I have a proven record of accomplishments in managing

complex projects and delivering innovative, effective solutions that fully

support the business needs.

STRENGTHS: Strong background encompassing strategic decision-making,

creative problem solving, financial and technical skills, consulting, team

building, staff motivation and visionary leadership. Demonstrated ability

to lead, motivate and inspire all levels of management and staff. I am an

effective communicator with strong presentation, analytic and creative

problem solving skills.

PROFESSIONAL

EXPERIENCE:

Chief Technology Officer June 2009 - Present

Mobile Matrix Inc

Mobile Matrix is a software and services company that implements the

technologies needed for Intelligent Operations within Healthcare settings.

It does so by providing operational and informational visibility solutions

leveraging multi-modal indoor / outdoor locationing technologies Wi-Fi,

Active/Passive RFID and GPS; coupling them with hospitals' business

processes enabling agile healthcare operations.

As Chief Technology Officer at Mobile Matrix, I am responsible for

providing the direction and management of the development, design,

operation, and improvement of the systems that create and deliver the

company's products and services.

Established primary development methodology, QA processes, best practices

and project guidelines

Implemented Patent pending algorithms for geo-tracking within enclosed

structures

Developed business intelligence module for the product suite enabling

customers to enhance LEAN process improvement implementation and reporting

requirements

Established technology roadmap for product updates and new product

development

Chief Information Officer

June 2003 - May 2009

Central Brooklyn Family Health Network

NYC Health and Hospital Corporation

Responsible for the overall IT management of the Central Brooklyn Family

Health Network (CBFHN), the network comprises of Kings County Hospital (630-

bed), Dr. Susan Smith McKinney nursing and rehabilitation center (305-bed),

East New York Diagnostic and Treatment Center, DSSM-Neponsit Adult Day

Health Care, Bedford Stuyvesant Alcohol Treatment Center, and six Family

Health Service satellite clinics. The Kings County Hospital Center

encompasses 20 buildings on 44 acres with 5,000 users', level 1 Trauma

center and over 130 outpatient clinics servicing over 1 million residents

of Brooklyn. Responsible for over 100 IT staff and managed a budget over 25

million per year.

Directed a major upgrade of the clinical software systems; encompassing the

deployment of universal CPOE, closed loop Medication Administration,

Integration Engine, Clinical Rules Engine, Master Patient Index, Clinical

Data Repository and upgrading of three thousand personal computers and the

installation of a server farm within projected completion timeframes and at

85% of budget

Developed a comprehensive strategy for the establishment of an effective

application development environment and the integration of an appropriate

set of tools, methods, and technologies; including rapid application

development, prototyping, computer assisted software engineering, system

development life cycles, object oriented analysis and development

Managed the consolidation of clinical systems of 11 Hospitals within the

Corporation. The consolidation resulted in an increase in reliability and

performance manifesting in CPOE adoption rates from between 85% to 99%

within the 11 hospitals.

Implemented hospital-wide Technology Support infrastructure, encompassing

ITIL Service Desk, Asset Management, Network and Systems Management,

Enterprise Software Delivery and Management, Single-Sign On technologies.

Implementation resulted in improved Service Level attainment, significantly

improved customer satisfaction levels, improved security, reduced calls to

the Help Desk, and reduced system outage times and increased reliability of

the systems. Additional benefits realized were significant cost savings

made possible by analysis of performance data pertaining to operational

bottlenecks. Infrastructure was featured in national trade journals and in

several articles.

Designed RFID-based Personal Emergency Response System (PERS) software for

Behavioral Health facility. Design was recognized as innovative and cost

effective, since it utilized existing wireless infrastructure for

transport.

Participated as one of three Hospitals world-wide in the quality control

assurance of Misys CPR 5.0 for three months after which we upgrade to Misys

CPR 5.0 in production.

As part of datacenter modernization and consolidation project we were able

to deploy a disaster recovery/business continuity environment for mission

critical applications

Developed strategic information systems architecture positioning the

Medical Center to move to future technology while preserving investment in

current systems:

Campus-wide network was upgraded to a 10GB backbone and switches deployed

to provide 10GB building backbone risers and 1GB network to the desktop to

support future technology needs and to provide the infrastructure for the

new telecom system and voice over IP.

Instituted technology architecture to virtualize Storage, Servers, PC's,

Network and I/O. Current state is 80% is virtual with ability to achieve

100% virtual state.

To improve customer service and manage a more complex IT

environment, additional toolsets allowing for the management of the

Network, Storage, Servers and Printers were deployed. This highly

integrated environment allows for reduced cost of operations, improved

service quality, improved user satisfaction and improved compliance.

Fully participated within network and corporate senior executive planning

council to establish a comprehensive strategic planning model allowing the

corporation to remain competitive and expand in terms of the current and

future healthcare delivery models.

Chief Executive Officer 2000 to 2003

INNOVATIVE MATRICES INC

Full service Technology consulting firm specializing in strategic IT

planning, application and network development, project management and

staffing. The Firm within the eighteen months of operation was able to

achieve a P&L of $900,000.

Responsible for directing and administering all technology and consulting

aspects of the business as well as actual project management functions

performed at client sites.

Administration and management of consulting projects including of project

plans, schedules, methodologies and personnel.

Development of proposals for presentation to clients, this included

consulting pricing, equipment pricing and service level agreements.

Perform client technology assessments to determine the state of the current

architecture, guide decisions on future technology implementation and

determine the organizational impact of new architecture implementation.

Firm's liaison with clients as the technical account manager for the

engagement Technical support of the sales staff including pre-sale client

interface

Recruiting of consulting staff for project engagements in all areas of IT,

this included advertising, analysis and categorization of resumes received,

building of a consultant database, consultant interviews, matching

consultants to client requirements and placing consultants on client

projects and engagements.

DIRECTOR, OFFICE OF TECHNOLOGY SERVICES

1993 to 2000

MIS Director, Division of Disease

Intervention

NYC Department of Health

Directed, developed and articulated the technology vision, strategy,

architecture and infrastructure to support comprehensive, client-focused,

high quality, effective public health monitoring in a rapidly developing

information management environment.

Responsible for the management of over 100 Information technology workers,

ranging from project managers to help desk staff Managed technology

infrastructure for 30 sites throughout NYC Managed a budget of over twenty

(20) million dollars annually

Managed a team of ten (10) Information Systems professionals in the

development of a Person-centered Communicable Disease Registry and Case

Management Software System for the Division of Disease Intervention The

system provides for greater flexibility for proactive management review and

analysis. With the use of the system the Division was able to detect

outbreaks before they become wide spread.

Architect of an open, scalable, flexible infrastructure and application

blueprint including hardware, software, communications, networking,

databases, systems planning and development to provide the organization

with a state of the art information technology environment to support the

Public Health Laboratory, HIV/AIDS, STD, TB and communicable Diseases

Departments

Developed application for the management of directly observed therapy (DOT)

used to contain and reduce the TB outbreak of the mid 1990's.

Partnered with the CDC, New York State Health Department, NYC Health and

Hospital Corporation to develop the framework for the national standards

for laboratory reporting Developed the first internet based system for the

transfer of laboratory data for Quest Labs to the Office of Communicable

Diseases.

Managed a team of twelve (12) Information Systems professionals in the

development of an STD clinical management system for the organization, the

system provides the organization with a comprehensive electronic medical

record and effectively captures, tracks and analyzes clinical, financial

and operational data used as a measure of medical quality.

Implemented document management system with the scanning of all

Tuberculosis clinical records into a digital record that could be searched

by any word or phrase

Assistant Director, Office of

Epidemiologic Research 1989 to 1993

Division of Disease Intervention

NYC Department of Health

Responsible for system design, analysis, programming specifications,

programming, implementation, maintenance of numerous and varied

applications. This involved extensive user contact.

Designed, constructed, and managed large scale and complex epidemiological

databases to enable the office of Epidemiologic Research and the Department

of Health to perform public health research. Supervising the design,

development and implementation of systems for scientific data analysis

Director of Computer Users Services

1984 to 1989

Learning Resource Center

Borough of Manhattan Community College

CITY UNIVERSITY OF NEW YORK

Managed a large information center providing technical support to various

Departments, Faculty and staff

Responsible for the development, analysis, programming and maintenance of

very large databases

Coordinate research design and program evaluation.

EDUCATION: M.S., Computer Science Software Engineering 1985, Pace

University

M.S., Education-School Psychology 1989, Pace University

B.S., Psychology 1981, Pace University

AFFILIATIONS: Member, Technology Managers Forum International

Former Board Member, NYCLIX

Contact this candidate