Customer Service Design
Resume:
Allen D. Wilson
*** * ****** ***, **** A. Fullerton, CA 92831
*****@************.***
www.wilsonvision.com
Education
Bachelor of Arts, Visual Journalism
California State University, Fullerton. Spring 2009.
Work Experience
Supermedia Web developer. 2010 contractor through Advantage Technical
Resourcing.
Designed and developed web sites using W3C compliant HTML, XHTML and
CSS, and implemeted visual elements using JavaScript and jQuery.
Assisted escalated customers via email and telephone communications,
up-selling web site upgrades.
Tribune (Los Angeles Times/Daily Pilot/Times Community News)
Photojournalist (Intern).
Summer 2009.
Identical job description as a full-time staff photographer:
investigated and reported various events; interviewed subjects;
produced portraits using advanced lighting techniques; processed
photos using Photoshop.
Office Depot: Print Design and production 2006-09.
Identified marketing needs of clients, then worked with them to design
fresh and effective advertising materials. Consistently exceeded sales
goals by 20%-30%. Provided exceptional customer service, overcame
customer objections. Operated cash register efficiently to minimize
wait times.
Daily Titan: Staff Reporter/Photographer 2008-09.
Wrote and edited stories, interviewed experts and others involved in
the story. Copy editing and working closely with editors to meet
deadlines.
Professional Experience
Wilson Vision
Designer and Photographer 2008-present.
Developed and incorporated a studio, specializing in Web design,
portraiture and wedding photography. Produced all the content for the
company's Web site, including photographs, graphics and layout, and
Web design.
www.wilsonvision.com
Publications
Audio Slideshows, photographs, portraits, news stories, feature
stories, and arts stories for Daily Titan, Daily Pilot, Huntington
Beach Independent, Laguna Coastline Pilot, FSVIEW & Florida Flambeau.
Studied under several Pulitzer-winning professors, learning research
strategies, interviewing methods, and working under deadline.
Client List
Presbyterian Church of the Covenant
Deacon Board Media Relations: 2009-2011 (three year elected term.)
As a sitting deacon, I produce all media for the deacon board,
including event promotion materials as well as communications to the
church from the board.
Newsletter Editor: Served for approximately one year from 2008-09,
creating graphic elements and illustrations, responsible for page
layout and publishing.
JIMM Services
www.jimmassoc.com
Developed brand identity including logo design, print design, Web
development and design, social media marketing and SEO. Content
writing to improve SEO.
CRD Industrial Sales
www.crdindustrialsales.com
Web site architect, Search Engine Optimization Specialist. Link
building campaign to generate higher rankings. Track traffic using
Google Analytics and Google Web site Optimizer. Wordpress theme
customization, basic php coding.
Promo-visa
www.promo-visa.com
Front end HTML and CSS coding, Javascript implementation.
Work-Related Skills
Software
HTML, CSS (valid XHTML to W3C standards), JavaScript, jQuery, ASP.NET
Adobe CS4: Illustrator, Dreamweaver, Photoshop.
MS Office: Word, Excel, Powerpoint
Web design: HTML and CSS coding, basic SEO, conceptual development, site
architecture, fluent in social networking: Digg, Reddit, Facebook,
Twitter.
Blogging: advanced working knowledge of self-hosting blogs via Wordpress,
the most powerful platform for blogging and hence the industry standard
for professionals. Increase traffic with: Tagging, social bookmarking,
ranking, trackbacks, plugins, custom themes, archiving and categorizing
content, branding and design, Twitter integration, RSS. feeds.
Macintosh OS X: intermediate/advanced working knowledge
Apple software: Finalcut Pro, Aperture, imovie, iphoto - intermediate
working knowledge
Photography: Photojournalism, portraiture, still-life/product photography,
Adobe Photoshop
Print design: Logo design, Adobe Illustrator and Indesign, conceptual and
brand development
Slide show creation and basic audio and video editing: Finalcut Pro and
Adobe Premiere.
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