Engineer Software

Leticia Reed

**** *. ***** ****** **** #**** **********@*****.***

Henderson, NV 89074 (C) 702-***-****

Objective: Seeking a QA position and willing to relocate at my own expense.

International Game Technology Las Vegas, NV

Product Assurance Engineer 04/07 - Present

Worked with IGT Advantage Patron Management system, a player account

management tools with multi-site capability and a modernized graphical

interface. With System-To-System protocols, Patron can be easily

integrated with other S2S-compliant products. Patron provides over 200

reports to help meet regulatory and audit requirements.

. Review software design documentation for the player account management

products

. Work closely with engineers and product managers to clarify business

requirements and troubleshoot issues

. Create SQL queries and use SQL Profiler to validate data

. Crystal report data verification

. Worked with online gaming test environments.

. Worked on VMWare environments for testing

. Developed QTP scripts for Patron and XML test cases.

. Design, develop, and maintain test plans based on product

requirements and design specifications

. Worked with HP Quality Center for test planning and defect

submissions.

Glu Mobile San Mateo, CA

QA Tester 11/04 - 06/05

I worked for a leading global publisher of mobile games for feature phones

and smart phones.

. Executed test cases against products delivered on a variety of mobile

handsets

. Reported and followed up on all defects created

. Entered anomalies found through the defect tracking software for

developers

. Communicated with engineers on a daily basis for clarification on

application issues

. Verified that submission reports were accurately filled out before

final approval

MFORMA San Mateo, CA

QA Engineer 07/04 - 11/04

The company develops, publishes and distributes mobile content via network

operators and portals.

. Executed test cases against products delivered on a variety of mobile

handsets

. Reported and followed up on all defects created

. Entered anomalies found through the defect tracking software for

developers

. Communicated with engineers on a daily basis for clarification on

application issues

. Verified that submission reports were accurately filled out before

final approval

Career College of San Diego San Diego, CA

Computer Instructor 10/03 - 07/04

I had the opportunity to work in a classroom environment to teach on

what I had learned as a computer technician. Teaching brings satisfaction

in knowing that I can do something for others.

. Taught computer hardware repair and software installation.

. Created lesson plans and activities

. Assisted students in completing their class assignments

. Instructed on troubleshooting network issues

Orange County Department of Education Santa Ana, CA

Computer & Network Specialist 12/02 - 06/03

I offered my skills to support several schools with their network and

computer systems. I assisted to install CAT 5 wiring for new schools.

. Support school networks with software, network devices and computers.

. Maintained user accounts for both students and employees

. Troubleshoot computer and network issues

. Updated network documentation

. Interface with hardware and software vendors.

Moreno Valley Unified Moreno Valley, CA

Computer Technician 05/00 - 12/02

As a computer tech, I learned how to troubleshoot from the simplest

network connectivity to more complex issues found network servers. To pin

point the area of fault is a skill you can only learn by knowing the

foundation of a client/server network.

. Support school networks with software, network devices and computers.

. Maintained user accounts for both students and employees

. Troubleshoot computer and network issues

. Updated network documentation

. Interface with hardware and software vendors.

Education

California State Polytechnic University, Pomona Pomona, CA

B.S. Business Administration December 1999

Major: Computer Information Systems

Summary of Qualifications

Have over 4 years of experience in QA testing methodologies and development

of client/server applications.

Knowledge of relational database applications and SQL tools

Expert testing, problem solving and troubleshooting skills

Knowledgeable on virtual environments

Capable of automating test scripts using QTP

Ability to produce, document and present formal test plans

Capable of handling multiple concurrent projects

Knowledgeable in UNIX, XML. Perl Windows Server, SQL Server, DHCP, DNS,

WINS, TCP/IP, Network Hardware

Contact this candidate