Project Quality Assurance

CINDY FOURNIER

Richmond, VA ***** 804-***-****

http://www.linkedin.com/in/cindyfour abl0ss@r.postjobfree.com

nier

SUMMARY

Senior Usability Designer experienced as a liaison between the

users/developers and project team/customer on multi-disciplinary project

teams. Strong communicator and team player with the ability to partner with

all team members to ensure a successful and on-time completion of a well

designed product independently or as part of a collaborative team.

Specialized education and broadly based experience includes requirements

gathering, software interface design, testing and training across the

entire lifecycle of development. Responsible, dedicated, adaptable, self-

motivated, and detail-oriented. Expertise in:

. Accessibility

. Application design

. Ergonomic evaluations (hardware)

. Heuristic evaluations (software)

. Prototyping

(low-high fidelity, rapid)

. Standards development

. Surveys

. User requirements

. Usability testing

(in person, remote)

. Use cases / user stories

. User interface architecture

. User profiles

. Web content

. Web design (intranet, internet)

TECHNICAL SKILLS

INDUSTRIES: Aerospace, aviation, banking, computers (hardware and

software), consulting, government, non-profit, retail,

travel, transportation

METHODOLOGIES: Agile, User-centered design (formal, informal), Waterfall

TOOLS: Accessibility Designer, Adobe PhotoShop, Balsamiq, JAWS,

Macromedia Dreamweaver, Microsoft Office, Microsoft Project,

Microsoft Visio, Ovo, Paint Shop Pro, Rational Team Concert,

Site Sort, SnagIt, WebSurveyor

PROFESSIONAL EXPERIENCE

INTERNATIONAL BUSINESS MACHINES (IBM), Richmond, VA 2006 - 2010

Senior Usability Designer - Member of the User-Centered Design Services

Circle of Competence team that supports internal projects. Project teams

were multidisciplinary, virtual and global. Projects varied in size and

duration.

. Project skills - Analyzed data, gathered requirements, created user

profiles, created user scenarios/stories, created wire frame designs,

prototyped conceptual models, designed GUI screens, demonstrated

concepts, conducted heuristic reviews, conducted usability tests,

completed accessibility reviews, maintained standards, authored help,

managed internal clients, implemented CSS templates, authored user

interface specification, completed implementation evaluation.

. Sampling of projects

o Corporate intranet human resources site for enterprise-wide use,

400,000+ users

o Intranet application for hiring and releasing contractors, global,

400,00+ users

o Intranet application for internal open positions, 4000,000+ users

o Intranet portal for sales division, 100,000+ users

o Intranet application for sales divisions, 100,000+ users

o Intranet application for customer relationship management, unknown

number of users

CINDY FOURNIER PAGE TWO

MERGE COMPUTER GROUP, Richmond, VA 2004 - 2006

Lead User Experience Designer - Worked with Marketing to support the

corporate office in developing the new line of business for User Experience

and as a practitioner to support client needs.

. Project skills - Analyzed data, gathered requirements, created wire

frame designs, prototyped concepts, designed GUI screens, demonstrated

concepts, conducted heuristic reviews, conducted usability tests,

created custom graphics, created and maintained standards, authored

help, managed clients, edited pages with ASP, HTML and JavaScript,

implemented CSS templates

. Sampling of projects

o Intranet application for financial services organization, unknown

number of users

o Website, large non-profit organization, high priority, unknown

number of users

o Website, large university, unknown number of users

. User Experience (new Line of Business) - Authored proposals, lead

client meetings, gathered requirements, design GUI screens,

demonstrated concepts, developed in-house methodology, documented lab

procedures, created and maintained usability standards

. Mentor (User Experience Line of Business) -Mentored a team member on

the methods, standards and best practices in the Usability Industry to

cultivate the skills to become a Junior User Experience Designer

CIRCUIT CITY, Richmond, VA 2002 - 2004

Usability Designer - Sole usability designer supporting 26

multidisciplinary project teams across the company, primarily those

involved with replacing many components of the point of sale system.

. Project skills - Analyzed data, gathered requirements, created user

scenarios/stories, created wire frame designs, prototyped concepts,

designed GUI screens, demonstrated concepts, conducted heuristic

reviews, conducted usability tests, created custom graphics, created

and maintained standards, created all aspects of keypad design,

completed quality assurance testing, led training program, authored

help, managed consultants, evaluated hardware, visited sites for

deployment, managed usability lab

. Sampling of projects

o Intranet application for retail cash and inventory management, high

priority, lead, 40,000+ users

o Client-server application for retail sales, high priority, lead,

40,000+ users

o Point of sale signature capture device, lead, millions of users

DELTA TECHNOLOGY, Atlanta, GA 1996 - 2001

Human Factors Engineer - Human Factors Engineering group supported internal

projects for Delta Air Lines and Delta Technology. Project teams were

multidisciplinary and the projects varied in size and duration.

. Project skills - Analyzed data, created user profiles, gathered

requirements, created wire frame designs, designed GUI screens,

prototyped GUI screens, conducted usability tests, evaluated hardware,

lead training sessions, managed vendors, visited sites during product

deployment, authored user interface specification

. Sampling of projects

o Client-server application for booking airline tickets, lead role,

30,000+ users

o Client-server application for displaying flight information,

millions of users

o Internet site for airline miles program, lead role, impacted 24% of

Delta's revenue

o Intranet application for employees to manage travel privileges, co-

lead, 100,000+ users

. Security - Maintained a security badge for Atlanta Hartsfield

International Airport (1996 to 2002).

EDUCATION

MASTER OF AERONAUTICAL SCIENCE December 1995

Specialty: Human Factors Embry-Riddle Aeronautical University

BACHELOR OF SCIENCE IN AEROSPACE STUDIES May 1994

Minors: Business Administration, Psychology, Space Studies Embry-

Riddle Aeronautical University

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