Customer Service Sales

Hotel Controller & Customer Service Professional

Profile

Hotel Controller and Customer Service Professional with 12+ years

experience working for a major hotel flagship property seeks

opportunities with leading businesses and hospitality providers in the

Pacific Northwest. Highly organized, motivated, and dedicated to

achieving efficient business operations through an enthusiastic

pursuit of excellent customer service.

Professional Qualifications:

Budgeting and forecasting Accounts receivable/payable

Detailed Oriented management

Exceptional customer Hotel Staff supervision and

relations training

Working knowledge of all Inventory control

hotel operations and

functions

Payroll processing

Professional Experience

Hotel Controller /Assistant Controller

Red Lion River Inn/Hotel at the Park (Spokane, WA)

(January 2006 - November 2009)

. Forecasting and Budget for GOP growth of 36% over PY

. Responsible for all accounting functions of hotel

. Accounts Receivable collections for $250k

. Account Payable-processing and reconciling of purchases for over 50

vendors

. Maintaining Cash for $8k for entire hotel and daily deposits

. Handling multiple guest complaints/recovery daily over the phone

. Billing of banquet functions and guest stays

. Strategic planning with both Spokane Red Lion Hotels

. Training of new accounting employees

. Processing of payroll on biweekly timeline

. Supervising staff while in different positions throughout hotel

. Inventory analysis and control

Accounts Receivable Clerk

Red Lion Hotel at the Park (Spokane, WA)

(January 2000 - December 2005)

. Billing and processing for over 36,000 square feet of

banquet/meeting space and 400 room hotel

. Account Collections for over $500k

. Guest related issues for the entire hotel

Night Audit Supervisor

Red Lion Hotel at the Park (Spokane, WA)

(May 1997 - December 1999)

. Detailing the collective data from the Hotel and food/beverage

operations with a nightly reconciliation procedure

. Supervise, schedule and train all night audit staff

. Manager on duty for entire hotel during graveyard shift

Sales Associate

Champs Sports (Spokane, WA)

December 1996 - January 1997

. Direct Customer Service

. Sales of sports related items and gear

. Cashiering and processing of credit cards

Counter Sales Associate

Northwest Bagel Factory (Moscow, ID)

July 1995 - July 1996

. Serving food and beverages to customers

. Stocking and manufacturing of products to be sold in store

. Training new employees on equipment and cashier functions

1 Professional Training and Education

Red Lion Leadership Training Certification

(June, 2007)

Defined our own leadership style with additional training and development

meant to become a better leader to our supporting staff as well as our

own growth through the company

Red Lion Service Training

(Quarterly since 2003)

Quarterly training concentrating on the five essential principles of the

"Little Red Book" Each training session would include how tos to achieve

an increase in customer service

Pullman High School

(Pullman, Washington)

Graduated in (June/1996)

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