Project Manager Management

James E. Schnetzler

*** ******** ********* ***********@***.**.*** Home 386-***-****

Deland, Florida 32724 Cell 386-***-****

CAREER SUMMARY

IT Analyst with experience in Asset Management, Programming and Web

Development, experienced in reporting, data analysis, problem solving,

requirement gathering and acting as a liaison between technical teams and

the customer/end-user teams. Excellent communication skills and technical

background allows me to work as part of a team that can fully understand

the needs required by the finished product, process or application. A

systematic approach to problem solving and a conceptual grasp of various

businesses needs allow me to coordinate opportunities to improve products,

services or processes. Substantial technical experience working in Object

Oriented Analysis & Development. Spent 23 years in telecommunications with

AT&T and IBM Global Services.

EXPERTISE

Written and Oral Communication Problem Solving

Customer Focused Detail Oriented

Conflict Resolution Leadership Skills

Results Oriented Capturing Customer Requirements

TECHNICAL SKILLS

MS Access, Excel, Word Report Generation

SQL Server, Oracle, DB2 MVS, Cobol, PL1, JCL

HTML, Java Script, CGI script TCP/IP, FTP, HTTP

Cold Fusion, Dreamweaver UNIX, C, C++, Shell, AWK

PROFESSIONAL EXPERIENCE

IBM, Virtual Office, FL 1999 - 2010

Asset Management Analyst, IBM-American Express Account (2008-2010)

Software Asset Management Analyst and account focal for the international

regions.

. Fulfilled the goal of reducing IT costs and limiting business and legal

risks related to the ownership and use of software.

. Supported international regions reconciliations, provided support for

audits, completed software reviews, and produced customized international

regions reports.

. Completed introductory training in ITIL methodology.

Asset Management Analyst, IBM- ING Account (2005-2008)

Software Asset Management Analyst for all mainframe and distributed

products.

. Facilitated reconciliation of software inventories on a periodic basis to

determine the exact number of software products installed, comparing this

installed software baseline with the number of purchased licenses.

. Established ongoing policies and procedures surrounding the acquisition,

documentation, deployment, usage and retirement of software in an effort

to recognize long-term benefits.

IBM (continued)

Asset Management Analyst, IBM-AT&T Account (2003-2005)

Tracking and maintaining the AT&T Software renewal process and spreadsheet.

. Resolved customer conflict by being open to recommendations and

suggestions for improving data quality and integrity. Thereby creating a

user friendly environment.

. Partnered with the AT&T Business Unit Coordinators, successfully

reducing the number of outstanding software maintenance renewals to under

10 for the year.

Analyst/Programmer/Web Developer (1999-2004)

Assigned to the Database of Record application (DBOR) and the Resource and

Provisioning Management application (RPM).

. Performed analysis of user requirements and translate them to program

development documents.

. Key member of the team responsible for the analysis, design, coding,

testing and installation of software components for these applications.

. Liaison between Client Process Management Team and the Application

Development Team.

AT&T, Lake Mary, FL 1979 - 1999

Analyst/Programmer/Web Developer (1995-1999)

Assigned to the Database of Record application (DBOR) and the Resource and

Provisioning Management application (RPM) before being transferred to IBM

in June of 1999.

. Performed analysis of user requirements and translate them to program

development documents.

. Key member of the team responsible for the analysis, design, coding,

testing and installation of software components for these applications.

. Liaison between Client Process Management Team and the Application

Development Team.

OTHER AT&T POSITIONS INCLUDE

Programmer/Analyst, Voice Billing and Collection system (VBAC)

Project Manager/Programmer/Business Analyst, Global on-Line database system

(GOLD)

Business Analyst/Project Leader, UNIX Software Services Projects

Project Leader, ATTIS Lease Accounting System (LESACS)

Programmer/Operations Supervisor, TIRKS system

EDUCATION

BS - Professional Management, Nova University, Fort Lauderdale, Florida

MILITARY SERVICE

Veteran - United States Air Force

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