Customer Service Data Entry

ANISE M HANNIBAL

**** *********** **** *** ***

INDIANAPOLIS, IN 46254 US

Phone: 317-***-****

**********@*****.***

Objective

My objective is to obtain a permanent, full time position with a company

that will allow me to grow, excel, and promote using learned skills and

experience.

Abilities

. Trained in Windows DOS, 98 - 2000, XP, Vista, and MAC

. Trained in HTML and internet networking/security

. Trained in CRM software

. Typing 60+ WPM and data entry

. Advanced technical support

. Able to navigate between multiple computer programs at once

. Able to work alone with little supervision or on a team

. Able to handle high volume inbound and outbound calls

Employment History

Eligibility Specialist

06/2009 - Division of Family Resources Indianapolis, IN

03/2010

Case management of state/federal benefit recipients and applicants.

This included daily phone/office interviews, case alerts, job

placement, scheduling (data entry), heavy inbound/outbound calls

(clerical) and department correspondence/compliance.

Different departments varied from Child Support Division, ARBOR,

MedAssist, Medicare, Social Security Administration, WorkOne, and

Department of Corrections.

Customer Service Representative

09/2008 - Vertex Outsourcing Indianapolis, IN

04/2009

I was responsible for assisting Georgia Natural Gas customers with

account management, equipment troubleshooting/maintenance, service

orders, and billing/delinquency calls.

Utilized GNG scheduling software and CRM to assist customers with

calls and communicate with GNG and their technicians.

Front Desk Agent/ Night Audit

01/2006 - Dollar Inn Hotel Speedway, IN

09/2008

In charge of night audit, checking in/out guests, leasing, and guest

complaints of 145 unit hotel.

Worked alone without supervision, under the direction of hotel

manager

Utilized credit card machine (swipe and manual) and cash drawer to

accept payments. Posted payments to accounts and renewed leases for

extended stay guests.

Also was responsible for laundry, stock, retail, and light

housekeeping.

Education History

Completion Date Issuing Qualification Course of Study

Institution

06/01/2012 IUPUI 3 Years of Event Management

College And Computer

Information Systems

References

Professional and Personal References Available Upon Request

Contact this candidate