Customer Service Manager
Resume:
****A Tripoli Dr
Alameda, CA **501
C (603) 490-
9033
PROFFESSIONAL
EXPERIENCE H&R Block (Seasonal)
NH and CA
Dec 2002 - Senior Tax Advisor 3
Present
Foster positive client relationships by effectively communicating
simple and complicated tax laws.
Prepare tax returns for individuals and businesses to maximize
returns as prescribed by tax law.
Mentor and train individuals with various levels of tax knowledge.
TOWN OF DERRY, NH
Derry, NH
Jun 2007 - Dec Bookkeeper/Accountant
2009
Completed complexed reconciliations, created invoices and collected
on overdue accounts.
Contributed substantially to reduce outstanding accounts receivable
through improved collection processes.
Collaborated extensively with external auditors.
TOWN OF DERRY, NH
Derry, NH
Feb 2007 - Jun Customer Service
2007
Provided assistance to member of the public with motor vehicle
registration, property taxes and town utilities.
ANTENNASYS INC (Part-time)
Pelham, NH
Mar 2005 - Oct Office Manager
2008
Ensure the efficient running of the office operations and provide
confidential administrative support to the president.
Handle financial matters, including A/P, A/R and payroll.
Assist with purchasing materials for prototypes.
ENTERPRISE BANK (Part-time)
Salem, NH
Nov 2004 - Feb Customer Service/Commercial Teller
2007
Utilized strong communication and listening skills to resolve
customer's needs and concerns.
Strong adherence to banking guidelines and regulations.
Analyzed existing business accounts to ensure customers needs have
been met.
Performed line supervisor tasks in her absence.
ENTERPRISE BANK
Lowell, MA
Jan 2002 - Aug Senior Accountant/Staff Accountant
2004
Assisted, trained, and mentored Accounting Operations Staff and
Management Trainees in tasks related to the month-end process and
played a key role in improving the month-end closing time.
Produced and analyzed the Consolidated Reports of Condition and
Income for the FFIEC and the FRY's for the Federal Reserve in a
timely manner.
Prepared and analyzed Key Financial Reports for accuracy and
reasonableness for the Board of Directors package.
Managed the company's fixed asset portfolio.
Prepared various reports for the Commissioner of Banks, State
Treasurer and schedules for the quarterly and annual SEC report.
Assisted the loan department with resolving investor custodial
issues.
ANDOVER BANK
Andover, MA
Oct 1995 - Jan Accountant
2002
Produced and analyzed the Consolidated Reports of Condition and
Income for the FFIEC and prepared other regulatory reports for the
Federal Reserve, DIF and the FDIC.
Coordinated month-end closing procedures and reviewed the financial
statements for accuracy, consistency and reasonableness.
Developed general ledger analysis spreadsheets to assist management
in the accrual process of the month-end close.
Compiled the capital expenditure report to assist management with
the budget review.
Constructed system generated financial reports tailored towards
individual needs.
Provided critical support during the company's main operating
system and general ledger conversion, as well as three company
mergers.
Mar 1990 - Oct Investor Accountant
1995
Prepared investor accounting reports, general ledger
reconciliations and calculated remittances in compliance with FNMA
and FHLMC guidelines.
Created an excess servicing analysis program which reduced
quarterly man hours from 120 to 25.
Communicated with investor representatives, internal and external
audit.
FIRST ESSEX SAVINGS BANK
Lawrence, MA
Dec 1986 - Feb Accounting Supervisor/Staff Accountant/Bank Teller
1990
EDUCATION SOUTHERN NEW HAMPSHIRE UNIVERSITY
Bachelor of Science in Business Administration
Major: Accounting
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