Data Technician

Ian J Thompson

**** ****** **** ***** ( Minneola, FL ( 352-***-**** (

***************@*********.***

Seeking a challenging position in the Information Technology Arena

0. Upcoming Columbia Southern University graduate offering a strong

academic background in IT combined with excellent experience as a

Technical Support Specialist.

0. Consistently recognized for technical troubleshooting skills used to

rapidly and cost-effectively resolve challenging technical issues.

0. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

Education

Columbia Southern University - Orange Beach, AL, Degree expected 5/11

B.S. in Computer Information Systems program ( GPA: 3.7/4.0

Technology Summary

Certificatio CCENT & CCNA (pending)

ns:

Systems: UNIX, Windows 9X/NT/2000/XP/2K3, Mac OS

Databases: Microsoft Access

Languages: HTML, C++, CGI, Perl, Java

Software: MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

Sprint/Embarq/CenturyLink, Inc. - Winter Park, FL

Network Operations Specialist, (2002 to 2010) Provisioned WAN circuits on

switches including Lucent, Marconi, PSAX, Nortel, and Cisco. Processed

circuit orders for internal and external customers and update ANS records.

Provided phone support to technicians and customers for circuit turn ups

and troubleshooting. Provided support to management on projects for

internal and external customers. Assisted with training new and existing

team members in the provisioning group. Provisioned DSLAM orders and

provide support for DSLAM turn ups. Utilized an MS Access database for

tracking connections between DSLAMs, Red Backs, and ANS network switches.

Worked with other provisionary to utilize various tools to assist with the

provisioning process including searchable Marconi NSAP and Switch CLLI HTML

documents.

Received, and evaluated complex business customer trouble reports,

interact with customers and business operations technicians, and close

trouble reports as required. Received/handled inquiries, and entered

completion information for complex business service work orders.

Selected Contributions:

0. Exceeded issue-resolution targets and achieved exemplary customer

satisfaction scores, consistently scoring between 95%-100% on all

calls (outperforming average of 90%).

Handled 30+ technical/mission-critical calls daily and consistently met

high service standards.

Nortel Networks / Arris Interactive, Inc. - Morrisville, NC

Senior Lab/Network Engineer (R&D), (2001 to 2002) Performed Cisco & Bay

Networks router installations, configuration & IOS upgrades. Created,

designed and maintained one of the many corporate intranets for the IT

infrastructure department. Troubleshot both internal & external network

issues utilizing various TCP/IP packet capturing devices. Quality

Management System (QMS), in compliance with the ISO 9001 standards.

MCI / WorldCom, Inc. - Cary, NC

Implementation Manager, (1994 to 2001) Managed 18 direct reports, including

6 contractors. Conducted annual performance reviews, and vacation request

according to corporate policy. Implemented training course for new

employees speeding proficiency within the department. Performed bi-weekly

staff meetings & presentations which involved various network reports &

results.

Duties consist of circuit provisioning and verification prior to circuit

delivery and acceptance. Data products involved are ATM, SMDS, RLD, and

DSL/Internet.

Duties involved the preliminary testing and activation of MCI WorldCom

Global Frame Relay circuits. DTAC assisted in PVC (Permanent Virtual

Circuit) creation to establish connectivity via the assigned DLCI (Data

Link Connection Identifier).

Duties consist of isolating and resolving abnormal circuit conditions for

the following categories: DS0, DS1, and Fractional T1's, Analog &

Switched-56 k (Point-to-Point or Multi-Point).

Frontier Telecommunications, Inc. - Rochester, NY

Voice/Data Technician, (1990 to 1994) Responsibilities consisted of

proactive monitoring of RCI's Digital Network. Utilized the Fire-Berd/T-

Berd test equipment to isolation voice/data related issues. Mapped digital

cross-connects to correct and/or re-route voice and/or data traffic within

the DEX-600 Digital Switch.

Rotelcom Business Systems, Inc. - Rochester, NY

Data Support Field Technician, (1987 to 1990) Installed and maintained data

related devices co-located at the customer premise. Performed equipment

verification (burn-in period), and testing prior to final install. Pre-

test consist of error checking and database contentions. Installed

voice/data CAT-5 cabling (coax, twisted pair, and thick/thin Ethernet) for

Synoptic, NewBridge, and any other related high-speed data device.

Eastman Kodak Company, Inc. - Rochester, NY

Central Office Technician (Contractor), (1985 to 1987) Duties involved the

testing and wiring of cross-connects from one trunk feeder to the other.

Installed voice/data circuits onto the frame via online work orders.

Assisted field technicians in the verification of circuit continuity and

connectivity with the method of applying physical shorts on the cable

pairs. Pre-programmed digital telephones call features remotely via VT-100

terminal in accordance to the specifications of the Centrex service request

via the SL-100 PBX Voice/Data Switch.

Interests and activities:

Retired member of the United States Air Force Reserves since 2003

Security Clearance - Secret (Inactive)

Skill Set

Act with Integrity

Solve Problems

Dedication to Customer Success

Innovation and Learning

Team player

Competencies

Voice/Data communications, LAN & WAN Network Administration

Operating systems - WIN95/98/2000/NT/XP, UNIX, OS/2, and Linux

HTML (Hypertext Markup Language), Java, CGI, C++, ColdFusion CFM

PC Cloning/Norton Ghost

Desktop Support

Available for Relocation & Travel

Contact this candidate