Customer Service Sales
Resume:
M iami, FL *****
R omina Moreno **********@*****.***
OBJECT I V E
S kills
Seeking to utilize proficient technical, analytical and creative skills in the media
Microsoft Office
i ndustry where creativity and new technologies are an every day part of the business. 2007/97-2003
Word Expert
E DUCAT IO N Excel Expert
PowerPoint
Outlook
Mass Communications, Bachelor of Science 2004 –2009 Access
Project
Florida I nternational University, M iami, FL
Publisher
GPA 3.6/4.0
Visio
Studies focused on media management including creative writ ing, fundamentals of
Adobe
journalism, marketing, and television plus digital and print photography. Used
Photoshop CS5
technologies for film editing, studio production, lighting effects. Assistant Producer for Acrobat Pro 9
an AIDS PSA and mini-documentary on female motorcycle r iders. Area of
concentration focused on motion picture film history. SharePoint
Services 3.0
Designer 2007
Business Administration, Associate of Arts 2001 –2003
M iami Dade College, M iami, FL
Sony Vegas 9
GPA 3.5/4.0 Nero Suite
SnagIt 9.1.0
BMC Service
EXPER I ENCE Desk
R ightFax Client
Lotus Notes
Office Automation Business Analyst 2 May 2008 –
SAP
P resent
Quickbooks
Baptist Health South Florida, M iami, FL
Windows OS
Collaborated in automating internal business processes using Microsoft Office 7/Vista/XP
technologies for the end user community. Designed and published Adobe forms and
t raining guides to aid in the development of pc proficiency. Participated in the
i mplementation, support and t raining for the Office 2007 upgrade throughout the entire
user platform. Provided help desk support for end users, managed incidents and
adhered to company’s SLA minimum standards. Team lead for “eLearning” project
Certifications
w hich encouraged end users to sign up for online learning in partnership with New
Microsoft Office
Horizons Computer Learning Centers. Assisted in the migration of users to SharePoint
Specialist (MOS)
1
M aster Certified
services by testing, t raining and support.
I nformation Technology Coordinator April 2003 – February
2008
Discovery Networks Latin America, Miami, FL
Ordered and maintained hardware and software inventory for Latin America offices
( including satellite locations in South America and Mexico). Assisted in yearly budget
p lanning for general and capital expenditures. Responsible for processing and coding
payables for vendors. Established and managed vendor relationships and maintenance
contracts. Appointed the Global Chairperson for “Project GREEN”, helping to reduce
costs and promote reusable energy by implementing printer, toner and paper waste
a lternatives to encourage a greener work environment throughout Discovery Networks
I nternational, IT departments.
Business and Accounting Analyst January 2001 –
December 2002
Willow CSN I ncorporated, M i ramar, FL
Reconciled cost center accounts for month end close. Posted accruals, credit and debit
journal entries on the general ledger. Used Pivot tables to organize and calculate
revenue reports. Created and maintained a secured int ranet data warehouse to store
and reference historical finance data.
Sales Coordinator J uly 1999 – January
2001
Media One Cable Company, Tamarac, FL
Prepared PowerPoint presentations for regional Directors. Implemented a mail merge
document for a sales campaign that resulted in an efficient and cost effective system.
Developed a worksheet to calculate commissions for sales teams.
Accounts Receivable Specialist September 1997 – July
1999
MedPartners, Plantation, FL
Processed account receivables and posted journal entries on the general ledger. Ran
routine aging reports and made attempts to contact clients with past due balances.
Administrative Assistant September 1994 – July
2
1997
Zephyrhills Spring Water, Ft. Lauderdale, FL
Managed new customer credit accounts and followed up on service deliveries to improve
customer service. Processed payroll, reconciled daily cash deposits, account payables
and miscellaneous clerical duties.
AWARDS & ACT I V I T I ES
Volunteer, Hands on M iami, 2010
Member, FIU Alumni Association, 2009-2010
Pineapple Plus Employee Recognition Award, 2009
Freelance P hotographer and F ilm Editor for Weddings and Special Events, 2006 –
Current
Fluent in speaking, writing and reading Spanish.
3
4
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