Customer Service Engineer

Christopher Becker

**** ******* ******, *******, ******** 68506 402-***-****

********@*******.***

PC / Operating Systems / Compiler / Network Security / Customer Service /

Troubleshooting / Information Systems / IT - IS / Server / Installer / DoD

Weather Applications

Multitalented computer engineer fifteen years experience gained with

Department of Defense, commercial IT and education institutions. Thrives

in a high pressure, results-oriented work environment; consistently

exceeding expectations. Provides an extensive computer support skill set.

Professional Experience

IT Contractor Omaha, NE

Systems Hardware/ Help Desk Specialist

November 2009 - March 2010

. First responder to user service requests.

. Company workstation installation and setup for new users;

customizing the configuration for the user's specific position

. Used remote desktop software to quickly respond to user issues

. Website monitoring and ensured site was operational

. Verified good customer online experience

. Prevented costly website downtime

. Reduced website maintenance cost

TEKsystems/Harris/Raytheon Omaha, NE

Joint Environmental Toolkit (JET) Program Field Engineer

May 2008 - October 2009

. Coordinated and Installed the JET weather system at 15 locations

worldwide,

. Conducting site surveys preparing equipment for deployment,

. Representing the Program to the DoD customer; providing technical

and status briefings,

. Assembling hardware racks and components, installing the software

applications and applying custom configuration,

. Validating the installation with site approval authorities

TEKsystems Omaha, NE

PC Desktop Technician

September 2002 - September 2005

. First Responder to User Service Requests.

. Company workstation installation and setup for new users;

customizing the configuration for the user's specific position

. Used Remote Desktop software to quickly respond to user issues

Noll Human Resource Services Omaha, NE

Systems Hardware Specialist

October 2007 - January 2008

. Company workstation installation and setup for new users;

customizing the configuration for the user's specific position

. Used Remote Desktop software to quickly respond to user issues

University of Nebraska Lincoln, NE

Microcomputer Repair Assistant

September 2005 - May 2007

. Provided computer support through training, troubleshooting, and

repair for the University's department staff

. Applied and maintained a secure computing environment by managing a

network's antivirus and firewall system

Prepared long distance learning equipment and facilities for

University curriculum

Christopher Becker

3800 Calvert Street, Lincoln, Nebraska 68506 402-***-****

********@*******.***

Professional Experience (continued)

Information Technology, Inc Lincoln, NE

End User Specialist

January 2001 - November 2001

. Directly supported company programmers through compiler debugging

and ad hoc coder requests

. Maintained COTS versioning and operating systems; system disk image

library manager.

. Controlled company laptop pool and provided laptop maintenance

Information Technology, Inc Lincoln, NE

Administrative Coordinator

January 1993 - January 2001

. Supervised transition of software from Test to Production

. Processed source load work orders and executed daily compiling jobs

. Implemented Risk Mitigation practices through periodic, offsite

software backups

. Authored reports to senior management on system status and

production

Information Technology, Inc Lincoln, NE

Computer Operator

August 1990 - January 1993

. Performed first level recovery and resolution for Unisys mainframe

. Promoted to Shift Supervisor responsible for server room activities

. Conducted direct Customer Service support to end-users

Education and Certifications

Nebraska Wesleyan University - Bachelor of Science Degree in Business

Administration,

Southeast Community College - Associate Degree in Microcomputer Technology

(Networks)

University of Nebraska Training - Network Security

DoD Secret Clearance

Proficient Computer Tools & Environments

SQL Server 2000TCP/IP Novell Microsoft Office Suite

Windows 2000 Linux Adobe Photoshop

Windows 2003 DOS Partition Magic 7.0

Windows XP HTML Drive Image

Unisys Mainframe Cande KNOPPIX

Workflows (WFLs) BartPE

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