Customer Service Human Resources

**** ** ** **. ***: 305-***-****

Miami, FL ***** Cell: 786-***-****

E-mail:

Perez9775@bellsouth

.net

Evelyn Y. Helago

Objective To provide the best quality care in the health care

environment, to minimize medical errors by effectible

establish a good communication between the patient and the

care facility, and to deliver an excellent customer

satisfaction by all means in the health care community. I am

anxious to provide my expertise and creativity to a company

that is thrilled to allow my assistance for greater

productivity, and growth in order to form a dynamic

combination.

Experience 2010-2010 Quest Diagnostics Miami, FL

Phlebotomist

I have been performing venipunctures and capillary punctures

accurately and safely to ensure specimen integrity. Properly

handling and manipulate the collection and supplies/equipment.

Improving quality of patient care by increasing the accuracy

and precision associated with laboratory results.

2009-2010 Jackson South Community

Hospital Miami, FL

Phlebotomy Technician

Performed venipunctures and capillary punctures for patients

for a facility with a heavy patient flow, while ensuring the

safety of the specimen collected.

2003-2008 Winn Dixie Stores, Inc. Miami, FL

Front End Supervisor

Assisting upper management in the everyday store operations

including but not limited to hiring, serving as a

mediator between Human Resources, and store personnel with

concerns, and benefits. Providing support to customers in

moments of distress, by providing them with excellent customer

service skills. Handle scheduling for a smooth running of

the facility.

2001-2003 Winn Dixie Stores, Inc. Miami, FL

District Human Resources Coordinator/Area Facilitator

Handled overall training of all store personnel from new hires

to management. Training included computer peripherals, rules

and regulations, benefits and rights, inventory and shrink

control, safety, and excellent customer service, within many

other details to insure proper running of the stores.

Provided specific training for individual departments in the

store to assure that all personnel was up to date in all rules

and regulations, and operations of all departments.

1995-2000 Winn Dixie Stores, Inc. Miami, FL

Head Bookkeeper

Maintained control of funds department of store, by the daily

reconciling of store's funds, which included cash, checks,

credit cards, and government assistance funds. Maintained

control of cashiers, and all front-end personnel.

1993-1995 Winn Dixie Stores, Inc. Miami, FL

Customer Service Manager

Provided support to front end personnel in order to assure

complete customer satisfaction in order to assure customer's

return to the premises.

Education 2008-2009 Miami Dade College

Miami, FL

Phlebotomy

1998-2000 Miami Dade College Miami, FL

A.A., Accounting

1988-1991 Southwest Miami, SH

Miami, FL

High School Diploma

Interests Movies, Dancing, and spending quality time with family.

** Complete knowledge of computers programs such as Microsoft Word, and

Excel. I am fluent in English, and Spanish. I am able to work for any US

employer. References upon request.

Contact this candidate