Customer Service Equipment

Summary

Professional technician with **+ years experience in business

telecommunication systems. Strengths in organization, written and oral

communication, technology, project management, critical thinking,

troubleshooting, problem analysis and resolution, customer service, and

personnel management/training skills. Effectively handle all aspects of

client relations.

Professional Experience

Southeastern Communications Services Inc. Knoxville, TN (8-2004 to 5-2009)

Services Group Inc., Knoxville, TN (7-2003 to 8-2004)

Ideacom Technologies, Knoxville, TN (6-97 to 7-2003)

. Planned layout and installation of voice/data communications

equipment.

. Determined viability of site through observation, and discussed site

location and construction requirements with customer.

. Climbed poles and ladders; constructed pole, roof mounted, and

reinforcements; to enable equipment installation.

. Dug holes and trenches when needed for cable Installation.

. Measured, cut, spliced, connected, soldered, and installed wires and

cables.

. Assembled and installed communication equipment, such as voice/data

communication lines and equipment and computer systems.

. Tested installed equipment for conformance to specifications, using

test equipment.

. Evaluated quality of performance of installed equipment by observance

and using test

Equipment.

. Adjusted and modified equipment in accordance with customer request

and to enhance performance of equipment.

. Answered customers' inquiries and complaints.

. Demonstrated equipment and instructed customer in use of equipment.

. Assisted users, and gave training in installed systems and programs.

. Repaired, replaced, and adjusted defective components.

. Disassembled equipment to adjust, repair, and replace parts, using

hand tools.

. Reviewed work ordered, building permits, manufacturer's instructions,

and ordinances to move, change, install, repair, and remove

communication equipment.

. Performed routine maintenance on equipment, which includes adjustment,

repair, and painting.

. Performed hardware and software support and installation.

. Diagnosed hardware problems with modems, printers, cables, or

telephones.

. Performed in-house repair of computer systems and related equipment by

removing and replacing components or reconfiguring and restoring

systems.

. Performed troubleshooting of computer systems and related equipment.

. Performed software and mechanical upgrades.

. Performed network integration and system tests.

. Performed in-house setup of computer systems and related equipment.

. Knowledgeable in computer software, hardware and procedures.

. Diagnosed hardware failure, user errors.

. Skilled in building PC's.

. Diagnosed application errors and network connectivity problems.

. Demonstrated ability to analyze, evaluate, and resolve hardware and

software conflicts.

. Replaced and upgraded motherboards, CD-ROMs, and hard drives.

. Setup computer systems and related equipment. Instructed users on the

use of equipment, software, and manuals.

. Skilled at diagnosing and repairing personal computers.

. Provided software and hardware training either on-site or in off-site

classroom.

. Provided technical support of cross-connected multi-platform network

systems.

. Cleaned and maintained tools, test equipment, and motor vehicle.

Education/Training

NEC SV8100 Advanced Live Certification 2008

NEC SV8100 Migration Certification 2008

NEC IP Prerequisite v1.0 2008

Panasonic Introduction to IP Networking Concepts 2008

NEC Electra Elite IPK II In-Mail Certification 2007

NEC Electra Elite IPK II IP Telephony R2.0 Certification 2007

NEC Electra Elite IPK II Advanced R2.0 Certification 2007

NEC Electra Elite IPK II Basic R2.0 Certification 2007

NEC Electra Elite IPK II IP Telephony Certification 2006

NEC Electra Elite IPK II Advanced Certification 2006

NEC Electra Elite IPK II Basic Certification 2006

NEC NEAX Mail AD-64 Certification 2006

NEC NEAX Mail AD-40 Certification 2006

NEC NEAX Mail AD-8 Certification 2006

NEC NEAX Mail Certification 2006

NEC Electra Elite IPK Advanced Certification 2005

NEC Electra Elite Advanced Certification 2005

NEC Electra Elite IPK Basic Certification 2005

NEC Electra Elite Basic Certification 2005

ESI IVX IP Series Certification 2004

ESI IVX E-Class Certification 2004

ESI IVX S-Class Certification 2004

ESI IVX C-Class Certification 2004

NEC 2000 IPS-DM R6.2 CDM Update Certification 2003

NEC 2000 IPS TDM Certification 2003

NEC 2000 IVS2 Basic Certification 2003

NEC 2000 Basic Certification 2003

Vodavi Mach 1, Plus 2, Plus 3, Plus 4 and XTS Certification 2001

Executone Infostar Voice Processing System Certification 1999

Executone Medley Certification 1999

Executone Eclipse Accelerated Certification 1998

Attended Central Carolina Technical College (Computer Science) (93-94)

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