Customer Service Data Entry

Rhonda Rodgers

**** *. ***** ***** **, Atlanta, Georgia 30331 + Cell: 724-***-**** +

*******@*****.***

PROFESSIONAL HIGHLIGHTS

. Effective written and verbal communicator . Focused on time-sensitive deadlines

. Ability to build rapport with various . Independent and disciplined worker

personalities

. Fast learner and implementer . Strong organizational skills

EDUCATION

Community College of Beaver County Pennsylvania, Associates Degree in

Public Contact Administration

RELATED EXPERTISE

Microsoft Office Suite, Internet, Titles, Liens, Mortgages, Software

Applications, Payroll, Customer Service, Client Relations, High Volume Call

Centers, Billing Inquiries, Data Entry, 55WPM, 10,515 Alpha Numeric Key

Strokes

EXPERIENCE

Closing Coordinator/Tax Clerk

ServiceLink

(February 2008-April 2010)

Reviewed and cleared titles, judgments, and liens for property

refinancing matters

Conducted required research on real estate tax, mortgages, and

applicable laws to clear title

Successfully prepared confidential company documentation in relation

to case closings

Collaborated along with borrowers to obtain necessary documentation to

ensure efficiency

Coventry Health Care

Data Entry Clerk

(December

2006-May 2007)

Handled Medicare related software to ensure appropriate processing for

all members

Ensured that all prescription drug orders were all managed in a timely

method

Verizon Wireless

Customer Service Representative

(October 2005-

September 2006)

Answered and achieved a high number of resolved call issues from

customers

Carefully explained customers billing cycles, pay date, and phone

orders to customers approval

Thoroughly explained wireless cellular phone features to customers who

were experiencing difficulty

Calmly served all wireless cellular phone customers in a high call

volume inbound call center

Payroll One

Payroll Clerk

(June

2001-July 2004)

Performed all aspects of data entry payroll for over 200 organizations

Reviewed wages computed and corrected errors to ensure accuracy of

payroll

Rhonda Rodgers

5631 S. Monte Vista Dr, Atlanta, Georgia 30331 + Cell: 724-***-**** +

*******@*****.*** cont'd

Recorded changes affecting net wages, such as exemptions, insurance

coverage, and child support payments for each employee to update

master payroll records

Complied payroll data, such as hours worked, sales, taxes, insurance,

and union dues to be withheld

Thoroughly communicated and expedited all concerns in conjunction with

any misunderstandings regarding tax concerns

Researched tax issues, and produced over 4,000 checks per month while

maintaining records management and disposition protocol

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