Customer Service Manager

KWANG HAN

Permanent: ** Canterbury Way, Wayne, NJ 07470 Mobile: 973-***-****

E-mail: ***.********@*****.***

OBJECTIVE Seeking an entry level position in a reputed firm where strong

work ethic and the ability to learn and adapt quickly are

highly valued.

EDUCATION RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

New Brunswick, NJ

Rutgers School of Arts and Sciences, Class of 2010

Bachelor of Arts in Economics, Minor in Psychology

Cumulative GPA: 3.3

Major GPA: 3.4

June - July 2008 RITSUMEIKAN UNIVERSITY

Kyoto, Japan

Study Abroad

. Studied Japanese and Japanese culture with other foreign-

exchange students from around the world

. Collaborated with 5 classmates in researching and

developing a final project to present to the faculty

SKILLS Technical: Proficient with Microsoft Office (Word,

Excel, PowerPoint), Windows and Mac platform,

Adobe Photoshop, Familiar with HTML and

Java

Language: Conversant in reading, writing, and speaking

Korean; Familiar with Japanese

RELEVANT . Labor Economics . Financial Economics

COURSEWORK . International Economics . Money and Banking

. Econometrics . Introductory Statistics for

Business

EXPERIENCE MIKADO

Wayne, NJ

Summer 2009 Host/Waiter

. Amplifying and sustaining a high level of service by

optimizing the dining experience of all guests

. Engaged in weekly meetings with managers and service team

to discuss possible improvements regarding the overall

restaurant

Summer 2007 THE SPORTS AUTHORITY

Wayne, NJ

Cashier/Customer Service

. Managed a floor section and handled store closing

. Implemented control procedures by accompanying floor

manager in cash office

. Promoted and met monthly sales objectives for new

subscribers in store credit card applications

. Processed purchase transactions for customer purchases

. Provided individual attention to customers in the selection

of merchandise

COMMUNITY ST. JOSEPH'S WAYNE HOSPITAL

Wayne, NJ

SERVICE Volunteer

2004 - 2005 ? Updated filing and completed daily office tasks

for E.R. staff

. Managed file delivery and distributed to nurses for next-

day operating schedule

. Trained and supervised incoming new volunteers

. Attended to needs of E.R. patients and provided them with a

friendly environment

. Received and welcomed visitors in lobby and provided them

with direction and assistance

ACTIVITIES LAMBDA PHI EPSILON (April 2008 - Present)

Asian-Interest Fraternity

. Volunteered at Elijah's Promise Soup Kitchen by preparing

charity meals

. Collaborated with Cammy Lee Leukemia Foundation in order to

organize and promote awareness by hosting a bone marrow

drive at Rutgers University

Rutgers Cantonese Club (September 2008 - May 2010), Member

Korean Students Association (September 2008 - May 2010),

Member

HONORS Dean's List: Fall 2007, Fall 2009, Spring 2010

Omicron Delta Epsilon: The International Honor Society in

Economics, Associate Member

Edward J. Bloustein Distinguished Scholar Award

INTERESTS Tennis, badminton, reading, swimming, piano, violin,

Japanese anime, and culinary arts

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