Customer Service Software

Grant A. Bruneau

PO Box ***** Des Moines, WA ****8 206-***-**** abl0mt@r.postjobfree.com

Systems Administrator

Customer Service

Job Experience: Safeway Courtesy Clerk May 2007 June 2008. Safeway Deli Clerk

June 2008 Present.

Database Administrator Intern June 2010 present.

Recognized for my excellent customer service attributes at Safeway. Customers tell

me they are impressed by my level of service.

Strong work ethic and know how to work alongside co workers in a busy environment.

Lively personality, love to learn, seeks out challenges, and excellent speaker.

Education

• Kent Mountain View Academy – Des Moines, WA, Diploma received June 12th 2009.

AAS Degree Network Specialist; anticipated completion from Highline CC in the near future.

Competed in the 2010 Pacific Rim Regional Collegiate Cyber Defense Competition. Highline

Community College placed 3rd place out of 7 Colleges and Universities. For our group I acted as

an Active Directory expert. Sitting at the domain controller, I added/edited users in Active

Directory, managed rights and permissions for the file system, managed the event viewer audit

policies, and made sure DNS was resolving properly.

Technology Summary

• Installed and configured the following operating systems: Unix Solaris,

Operating

Systems:

Ubuntu 9.10/10.04, IPcop, Smoothwall, Microsoft 2000 Server / Microsoft

Server 2003 / Microsoft Server 2008 / XP / Vista, and Windows 7.

• CLI and GUI proficient on all listed operating systems.

• Operate at an average/advanced level: MS Office, MS Visio, and Open

Software:

Office Suite.

Virtualization

Software:

• Installed and configured operating systems on the following virtualization

Other Experience:

software. VMware ESXi / VSphere, VMware Workstation, VMware Server,

Sun Virtual Box, MS Virtual PC, and Microsoft Virtual Server.

• Installing and configuring Active Directory, Unix LDAP, Microsoft Exchange

Server, IIS, Apache, and Linux Firewalls.

• Configured Cisco routers and Cisco Catalyst switches.

• Working knowledge of IBM DB2, Oracle, and SQL Server relational

databases.

• Hands on training with router management, firewalls, TCP/IP, and LAN.

Understanding of public/private IP Addressing and subnetting.

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Hardening Windows/Linux Server Operating Systems.

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Creating and editing HTML web pages and uploading to web servers.

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Creating and editing internal documentation for processes/procedures.

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Configuring hardware/software Raid in Windows/Linux environments.

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Recovering data from crashed computers and reinstalling the operating

•

system.

Removing viruses from computers. Recovering system failures.

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Working knowledge backup processes, repair disk, system restore, and

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multi partition environments.

Consultant for a co worker; updated their anti virus software and restored

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their computer.

Diagnosing hardware problems in processor, memory, motherboard, power

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supply, heat sink, and hard drives.

Building AMD and Intel platforms, knowledge of current hardware trends

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including current low, mid, and high end computer parts.

References available upon request

Contact this candidate