Customer Service Insurance
Resume:
Sharon Wright
Cypress, TX. 77433
**************@*****.***
OBJECTIVE: To apply my extensive Human Resource experience and leadership
skills in a thriving company who has the need for a results driven leader
and team player. I have the passion and ability to exceed expectations
amidst an ever changing and challenging work environment.
EXPERIENCE: ICED (Kwik Kopy/NWF Conference Center) - Cypress, TX
Customer Service Representative - KKBC Store
December 2009 - present
1. Assist walk-in customers.
2. Complete job requests from customers; faxing, copy (black & white,
color), bindery, cutting, laminating, business card design.
3. Open and close the store.
4. Calculate store sales the end of each day and close the register.
5. Assist the store manager in daily tasks.
Assistant Director of HR/Office Services Supervisor
September 1990 - November 2009
1. Supervised the front desk personnel, switchboard operators
and employees in the
scanning department.
2. Facilitated human resource issues including employee
counseling, pay increases and
employee notification, processed company loans, employee
disability claims, exit
interviews and employee performance evaluations.
3. Administered monthly job fairs in addition to print and
online recruiting efforts.
4. Authored internal management training to assist all
company managers in
maintaining safety in the workplace.
5. Developed and maintained several company wide initiatives including
employee orientation programs, employee service award programs and
the employee benefits hand book.
6. Back-up to the payroll administrator for bi-weekly payroll
processing using ADP Pay Expert.
7. Conducted applicant interviews, hired applicants, conducted new
hire orientations, processed reference and background checks on all
prospective employees.
8. Instructor for both HR staff management and insurance classes to
new franchise owners and personnel.
9. Handled all TX Workforce Commission unemployment claims.
10. Back-up to the HR Director, responsible for the department in
her absence.
11. Assisted in annual insurance enrollment meetings, helped
employees with their
insurance issues.
12. Personally handled the Chairman and his wife's insurance
benefits and issues
related to their insurance.
CONTINUING EDUCATION:
1. Annual certification in COBRA regulations.
2. Successfully completed multiple leadership management courses in
Human Resources to remain current with industry trends and
standards.
ACCOMPLISHMENTS:
1. Recipient of numerous company awards and honors in customer
service.
2. Chairperson of the employee committee that oversees the selection
process for the outstanding employee, outstanding leader and the
department of excellence.
3. Chairperson of the "special" committee that handles team building
programs and contests for the employees.
Contact this candidate