Customer Service Software

Alan McCafferty

**** *********** ****

Duluth, GA 30096

770-***-**** (H)

678-***-**** (M)

********@**********.***

An experienced asset management and procurement professional

with excellent customer service skills and organizational ability

. Responsible for all Asset Administration functions - contracts,

specification, procurement, deployment, retirement of all IT hardware

and software.

. Provided Project Management for all IT Asset Administration

initiatives including multiple 1000+ PC rollouts and software

upgrades.

. Responsible for budgeting and forecasting IT financials.

. Extensive use of Excel and Access for financial applications,

forecasting, record keeping, etc.

. Responsible for hardware lease administration, software upgrades,

software license compliance.

. Functioned as Supply Analyst for all IT related products and

services.

. Developed Asset Management database and maintained database for

several years.

. Cultivated relationships with major vendors and suppliers.

. Supervised the client services functions - supporting 600 on-site

employees and 150 remote users.

. Developed Service Level Agreements for internal and external

customers.

. Provided reporting against Service Level Agreements to senior

management.

. Provided telephone and deskside support for all PC related hardware

and software issues.

. Provided primary support for Microsoft Office applications.

Software Competencies

o Access

o Excel

o Outlook

o Power Point

o Word

o MS Project

o Crystal Reports

o Publisher

o Visio

o Windows

o DOS

o Front Range - HEAT Service & Support

o McAfee - Magic Service Desk

Georgia Laser, LLC - Lilburn, GA

2004 to 2009 Partner/Owner

Georgia System Operations Corp. - Tucker, GA

2000 - 2004 Asset Specialist

1997 to 2000 Supervisor Client Services

1986 to 1997 Lead Help Desk Analyst

1984 to 1986 Systems Analyst

Part time - Adjunct Instructor of Electronics (Delaware Tech.)

Bachelor of Business Administration - Wilmington College

Associate in Applied Sciences - Electrical Engineering Technology. -

Delaware Technical & Community College

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