Customer Service Manager

SEAN S. WISDOM

**** ******* ******** ******

Spring Hill, TN 37174

Cell# 615-***-****

***********@*****.***

OBJECTIVE AND SUMMARY

To utilize my successful customer service, management abilities, sales and

operations skills to increase the profitability of a company and add to my

professional growth.

. Hardworking dedicated professional with a diversified background in

all

aspects of management, sales and general business.

. Excellent communication skills. Relates well with individuals on all

levels.

. An industrious spirit. Eagerly accepts responsibility and thrives on

challenge.

EXPERIENCE:

Lee County Parks and Recreation

Lee County, Florida Oct 2008 - July 2010

Maintenance Specialist Supervisor Senior.

Responsible for the maintenance of park facilities which consists of 60

acres containing four baseball diamonds, soccer fields, children's play

areas and picnic areas. I manage four full time and 6 part time staff

members. We cater to about 170 baseball games monthly and I am responsible

to ensure all facilities are ready for residents and visitors at all times.

The facility is kept clean by community service workers assigned by the

court system. I am responsible for signing them in, tracking their hours

and assigning them to one of my staff members who will use them to help

complete our daily tasks. In the course of my duties, I use tractors,

large industrial mowers, back hoe and equipment trailers.

CVS Pharmacy

Bonita Springs, FL Oct. 2007 - Oct.

2008

Shift manager/Cashier

Handle cash including daily deposits. Process weekly payroll. Keep store

stocked by doing daily inventory control. Operate photo processing lab.

Maintain store appearance and perform superior customer service to maintain

and grow the store's customer base.

MLH Construction LLC

Ft. Myers, FL October 2006 - Oct 2007

Construction Manager/Sales

Sell remodeling jobs to prospective customers. Bid out jobs. Research

best prices to purchase materials for jobs. Develop marketing strategies

to help increase market share. Give presentations to community

associations. Supervise ongoing jobs in the field.

US HOMES - A Lennar Corporation

Ft. Myers, FL

March 2004 - Oct. 2006

Construction Manager

Responsible to supervise and oversee the building of luxury custom homes in

the Bella Terra community in Estero, FL. These homes average in value just

under one million dollars each and I am responsible for 10 to 12 homes at

any given time. Responsible for scheduling the various contractors,

business partners and vendors to ensure on time delivery of the building

and production materials to meet the customer and the company's closing

schedule. Oversee quality of work to meet engineers and company's

standards, do weekly production reports for corporate and sign off to

release payments to vendors and contractors when appropriate. Ensure that

county inspections are ordered and performed when needed. Help to recruit

new business partners by networking with various trades and other building

companies to ensure enough contractors to keep jobs moving on schedule.

Floors Direct (Formerly Georgia Carpet Outlet)

Naples, FL August 2001 - Mar 2004

Sales/Operations Manager

Responsible for the overall customer service, sales and production of a

retail flooring store. Schedule and assign installation crews, inspect

jobs and jobsites and ensure quality of workmanship by installation crews.

Build relationships both inside and outside store with contractors,

interior designers and customers that walk-in store. Oversee the daily,

weekly and monthly sales goals. Lead a four man team to ensure quality

sales and customer satisfaction. Responsible for the receiving and

shipping of flooring material. Materials include, carpet, hardwood, stone,

tile, marble and granite.

Hannula Landscaping

Bonita Springs, FL Sept. 2000 - August 2001

Landscaping Supervisor/Purchaser

Responsible for purchasing plant materials, scheduling and supervising

three to six planting crews at a time and worked with county officials to

ensure safety of crews while working on medians and along roadways.

Travelled throughout SW Florida and Miami area to purchase quality plant

materials at a good price. Read landscaping plans and estimated quantity

and selection of plants, hardscape and irrigation materials and worked in

conjunction with irrigation supervisor to ensure jobs completed in a safe

timely manner. Oversee the weekly maintenance checklist records to ensure

that all equipment and machines were being properly maintained.

Great Lake Diabetic Inc.

East Pointe, MI Nov. 1999 - March 2000

Shipping and Receiving Manager

Responsible for receiving all diabetic supplies ordered for the company.

Inspected medical supplies and prepared them for shipment to customers

throughout the country. Developed the process and procedure for incoming

and outgoing supplies to ensure the highest level of customer satisfaction.

UTI Corp.

Greer, SC Nov. 1998 - Oct 1999

Production Manager

Responsible for a staff of 75. Managed the production line for all goods

shipped to various points in the United States. Product being packaged

varied daily so the detail of organization was of the utmost importance to

ensure the highest standards of customer service. Trained, motivated and

developed Lead Managers to the next level. Held education and motivational

meetings to increase the speed and accuracy of the packaging and shipping

process. Communicated to the staff hourly to ensure goals were being met.

Under my management production increased overall by 49% within the year.

United States Navy - Persian Gulf War Veteran, Honorable Discharge.

Education:

ITT Technical Institute - Assoc. Degree of Applied Science, Electronics

Technology

Indiana University - 6 -week Management Training Course

Dale Carnegie - Public Speaking Course

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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