Project Manager Quality Assurance

WENDY MORROW

Chino, CA *****, Cell: 909-***-****

********@*******.***

BILLING CLERK

A billing professional who works well independently and as the team lead -

likes direction but thrives without it. A positive, tenacious attitude and

a strong dedication to quality ensures timelines and goals are met with the

highest of standards. Exceptional analytical, verbal, written, and

interpersonal skills both with customers and clients. Specialist in

billing applications, POS, inventory, accounting and treatment profiles

such as suspends for non-payment, disconnects and SMS bill messages.

Fellow Systems Analyst/Implementation Team have said:

"Wendy has a unique ability to retain information - she has an endless

source of energy and a willingness to learn. She gets the job done

right the first time and her positive attitude and dedication inspire

teammates to work through long days and trying times."

Technical Skills: - Caliber, Applix, Mercury Quality Center,

Oracle applications and Crystal reports

- Working knowledge of Unix commands and scripts

- Windows, Microsoft Office Suite and Microsoft Project,

SDLC, SharePoint

- Data entry, Order entry

EXPERIENCE

2009-2010 House of Ruth, Pomona, CA (abused women's shelter)

Receptionist/General Office (part time)

Answered multi-line phones and greeted clients and vendors.

. Updated customer information in to Access database

. Kept filing up to date.

. Created new files.

. Sorted and distributed mail.

. Answered questions and provided information for clients and

phone inquiries.

2006-2008 VERISIGN, Inc., Savannah, GA (A wireless billing software

provider)

Systems Analyst III, 2006 - 2008

Tested and implemented new Oracle cellular billing software.

. Composed detailed business requirements documents

. Analyzed and redesigned Oracle module to meet customer exchange

process needs.

. Team lead for business process re-engineering for new billing

software.

. Coordinated and tested Oracle software builds with production

quality department.

. Traveled to client facility for testing, implementation, market

launches, and training projects.

. Created UAT test cases for client UAT testers to ensure proper

testing and test cases were performed.

. Subject matter expert in Point-of-Sale, billing, inventory and

CRM's.

. Investigated Oracle software billing system gaps to determine

cause.

. Worked with clients and programmers to create business

requirement documentation for client enhancement requests.

. Discovered query issues when running non payment suspensions and

worked with programmer to resolve.

. Investigated RCA,s and reduced down time for client billing

operations

Implementation Consultant, 2003 - 2006

Business analysis for implementations team - client had over 2 million

subscribers.

. Gathered customer requirements for new cellular billing

software.

. Tested new software application with production quality

department.

. Traveled to client site to coordinate, test and implement

billing solutions.

. Business analysis for the implementation team; created all of

the "as-is" and "to-be" process flows for new software billing

system.

1999 - 2003 LEAP WIRELESS, San

Diego, CA (A spinoff from Qualcomm)

IT Project Manager, 2002 - 2003

Implemented all cellular billing major releases and monthly tracker

packages. This included testing, coordinating with user community (500

users) and support during the testing and upgrades.

. Project manager for major vendor releases.

. Second level support for IT help desk on all billing and POS

issues.

. Coordinated with billing vendor on the movement of new code into

production and test servers.

. Managed quality assurance for all new code and software fixes.

. Point-of-contact for billing and POS issues.

. Worked with cellular billing vendor to enhance and modify

reports that discovered lost revenue on customer accounts.

. Investigated and recovered $500,000.00 of billing revenue during

a six-month period.

Systems Analyst, 2001 - 2002

Application specialist for billing vendor. Worked daily with user

community and billing vendor to improve and address

any issues with vendor application

. Managed IT billing projects including system upgrades, weekly

maintenance trackers and new enhancements.

. Daily support for help desk and user community for billing and

technical issues concerning vendor's billing application.

. Updated and managed CSR maintenance and POS security of billing

system.

Lead Operations Analyst, 1999 - 2001

Sole support and interface with billing software vendor's for this

start up spin off from Qualcomm- Brought all market processes into

corporate office, setting up processes and procedures for new

corporate duties.

. Tested new software releases for billing system.

. Lead audit of all customer suspensions for non-payment,

disconnects, adjustments and payments entered by customer reps.

. Help desk for all billing/POS vendor issues and questions.

. Created and managed monthly schedule for billing vendor service

bureau.

. Trained new employees in department.

. Made recommendations for improvements and enhancements to the

billing system and workloads of fellow employees.

. Interfaced with other departments and worked closely with

markets on issues and enhancements for billing application.

1985-1998 CALTROL, Inc., Glendora, CA (A distributor for Fisher Control

values)

Supervisor Information Systems

Responsibilities included supervising daily operations, providing

accurate information to over 150 users, daily and monthly

backups and installation of upgrades from IBM. Also responsible for

security for users and mandatory menus.

. Supervisor in charge of billing, online order entry, customer

master, plus daily, weekly and monthly reports for a

distribution company.

. Worked closely with in-house programmer and user community to

test and provide accurate interfaces and enhancements to current

application.

. Coordinated move with IBM, phone companies and factory to move

entire IBM AS/400 computer system.

. Devised, implemented and trained all inside sales on order entry

process.

. Trained all remote users.

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