Customer Service Administrative Assistant

Kelly L. Davis

**** ****** ***** ****, #*

Laurel, Maryland 20723

************@*****.***

202-***-****

QUALIFICATIONS SUMMARY

. DoD Top Secret Clearance with access to Sensitive Compartmented

Information (TS/SCI w/CI poly)

. Proficient in Microsoft Office Programs: Word, Excel, PowerPoint,

Access.

. Skilled in researching classified and unclassified information using

M3, LEO and HOTR.

. Highly skilled in the following areas: Communication, Organization,

and Customer Service.

. Detail orientated; ability to prioritize tasks; ability to work

successfully in a team environment; highly adaptable to rapidly

changing situations.

. Ten years of administrative experience

PROFESSIONAL EXPERIENCE

2010 Teng and Associates, Inc. Chicago, IL

. Administrative - OCONUS - Afghanistan.

2009 - 2010: Junior Intelligence Analyst, DIA on-site; Kingfisher Systems,

Inc.

. Member of the Defense Intelligence Agency's Component Security Review

Teams supporting the DoD's Office of General Counsel and Office of

Military Commissions. Daily duties include:

. Responsible for time sensitive information assignments to appropriate

agency members resulting in accurate and judicious submission of

evidentiary documents of value for Habeas Court Proceedings.

. Assessing and recommending declassifications of critical legal

documents associated with the detainees at Guantanamo Bay, Cuba.

. Coordinate process with the Office for the Administrative Review of

the

Detention of Enemy Combatants, combatant commands including CENTCOM,

SOUTHCOM, CITF and SOCOM as well as other agencies including DIA, FBI,

CIA and NSA.

2008 - 2009: Intelligence Analyst Support/Administrative Assistant, SAIC ~

SM Consulting, On-site FBI HQ, Washington, DC

. Disseminated intelligence reports to other Intelligence Agencies such

as CIA, NGA, and outside customers to include local law enforcement

agencies using various computer applications

. Provided research assistance and support to fifteen analysts and

reports officers on a daily basis who produced Intelligence based

reports and briefings using various applications to include: M3, HOTR,

LEO, GOOGLE, etc.

. Performed analytical work during the course of daily duties

. Responsible for analyzing and processing requests for information

(RFIs) as part of a team; determine needs based on responses, answer

questions, classify/de-classify depending on unit and customer

. Processed and disseminated Evaluations of intelligence reports from

outside customers and other FBI employees on and off-site; established

POC for customer service support for outside customers, provided on-

site customer support services to FBI employees regarding inquiries,

personnel, etc.

. Provided administrative support to Unit Chief for personnel issues and

functions.

. Updated and maintained Access database for reports dealing with RFIs,

EVALS, IIRs, and personnel issues on daily, weekly, and monthly basis

. Provided Program Management assistance

. Maintained and monitored unit calendars for twenty people

. Maintained personnel files; prepares in-going/out-going mail; office

supplies

. Analyzed data critical various weekly reports for Unit Chiefs and

Section Chief

2008 - Sept 2008: Administrative Assistant, New Age Protection On-site NGA

- Reston, Virginia

. Provided onsite customer service to NGA employees, contractors, and

outside customers. To include answering inquiries, provided paperwork

for contracts and personnel

. Performed administrative duties for various levels of staff to include

maintaining calendars for thirty or more staff members, prepared and

audited travel voucher for thirty or more staff members; scheduled

meeting/conference on and off-site; prepared and audited employee

travel vouchers.

. Time keeping duties, to include inputting time and making corrections

for employees using Defense Civilian Pay System (DCPS)

. Defense Travel System (DTS) - Scheduling travel for employees

. Provided Contracts and acquisitions support to include contract

closing processes

2007 - 2008: Documentation Specialist, ESSEX Corporation, a subsidiary of

Northrop Grumman Mission Systems

. Responsible for providing Administrative support to various contract

vehicles within the company. Three to five contracts at any given time

. Key member of Documentation Team providing support in creating and

editing a class curriculum including a Power Point slide presentation

. Responsible for maintaining Access database to track logistics of

supply rooms and laboratories, inventory, accounting, personnel

. Assisted with preparing bids for contract proposal packages for

submission to the federal government.

. Weekly, monthly, and annual purchase requests processed amounting up

to $1,000.000 for office requests and products used on engineering

contracts.

. Responsible for accurately processing expense reports and check

requests on daily basis.

. Responsible for the formulation of various reports as needed by the

organization on weekly and monthly basis to include accounting,

employee hours, laboratory logistics

. Maintains information on statistics and inventory

. Assists the financial department with developing various financial

reports on monthly basis.

. Provided coverage of reception desk on an as needed basis, ensuring

visitors were properly signed in, clearance level checked, and

pertinent security badges were issued..

2005 - 2006: Administrative Secretary, Essex Corporation

. Provided administrative support to various departments within the

organization, to include laboratory, contracting department, and some

accounting department support.

. Responsible for arranging all travel for Optical Group; this included

booking flights, making hotel arrangements and arranging

transportation.

. Responsible for auditing travel expenses vouchers according to the

Joint Travel regulations (JTR).

. Responsible for ensuring that purchase requests were processed

efficiently and in a timely manner.

. Was responsible for the preparation of various weekly/monthly reports

as requested by the organization.

. Responsible for scheduling meetings including the location, general

set-up for the meeting to include required audio-visual support, and

conference calls for five to ten meetings weekly

. Responsible for managing the day-to-day activities for the

organization utilizing Microsoft Outlook calendar.

2003 - 2005: Administrative Secretary - Respiratory Department, Prince

Georges Hospital Center

. Acted as the administrative secretary for the respiratory department;

utilized exceptional customer services skills; acted as a standalone

referent to ensure the administrative functions of the department were

addressed and handled in a timely manner.

. Responsible for processing payroll; for thirty regular employees and

15 part-time and ensured employee timesheets were correct and

accurate.

. Operated the departmental switchboard containing five lines and

routed all calls to the appropriate personnel.

. Maintained monthly work schedule for department employees.

. Responsible for creating and maintaining departmental records.

. Accurately entered patient information into the departmental database

ensuring that sensitive patient information was not compromised.

. Maintained all office administrative stock/office supplies, ensuring

personnel had all supplies to perform their essential duties at all

time.

. Responsible for the coordination and scheduling of all departmental

meetings.

. Maintained scheduling of appointments for vendors.

. Provided ad hoc secretarial support for three other departments within

the hospital.

. Responsible for generating accurate daily billing charges and

submitting them to the billing office in a timely manner.

. Assisted insurance auditors as needed.

1999 - 2003: Education Coordinator - Education Department, Prince Georges

Hospital Center

. Responsible for facilitating new employee orientation

. Developed education and training records to document employee

education and training requirements.

. Facilitated required education testing for incumbent and current

employees. Testing done weekly for new employees and recurring

annually for established employees

. Maintained an extensive database for three facilities (2500+)

employees on daily basis; hire/term, current education, mandatory

requirements to maintain employment.

. Scheduled and maintained calendars for the Education Department staff

of twenty.

. Scheduled and maintained class room availability.

. Responsible creating departmental reports on a monthly basis.

. Responsible for ordering all office supplies.

. Developed a Customer Service Standard Operating Procedures (SOP)

manual that was used as a training tool for incumbent and current

employees.

EDUCATION

. BS, American Military University, Military Acquisitions and Contracts

Management, graduate January 2010

. AS, Kaplan University, Applied Management, 2006

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