Customer Service Manager
Resume:
Carol Lynne Mikesell *** */* N. Main St., Box *** . Ansonia, Ohio 45303
Objective: Motivated individual with excellent bookkeeping, office and
communication skills, seeking full-time employment.
Highlights: ? Experienced user of Microsoft Word and Excel, Windows XP,
and Peachtree Complete Accounting, V.11
? Type 75 WPM
? Able to compose and type business correspondence.
? Research and analyze data, prepare reports.
? Process and print payroll checks, prepare and file
payroll tax returns and reconciliations.
? Reconcile monthly bank statements and balance company
checkbook.
? Process Accounts Payable/Receivables.
Experience: American Housing Providers Union City, Ohio
Bookkeeper, Office Manager 05/2010 to present
? Process new tenant information and enter it into company database,
using Quick Books
? Record incoming rental payments to insure accounts are credited
correctly.
? Reconcile Payables checks written by company personnel to
outstanding invoices
? Prepare weekly payroll.
Kirk NationaLease Sidney, Ohio
Breakdown Dispatcher 02/2005 to 03/2009
? Answer Breakdown calls from semi truck drivers
throughout the country; obtain breakdown details and
enter information into
company system, using Enrich
? Research vendors and other NationaLease affiliates in
the area of the breakdown and dispatch a qualified
vendor to facilitate repairs as quickly as possible.
Classic Carriers, Inc. /Shenandoah Motor Express Versailles, Ohio
Billing Clerk 02/2003 to 10/2004
? Responsible for pulling scanned load paperwork from
company internet.
? Matched information to load numbers, indexed, and
billed customers for load and LTL shipments.
? Answered multi-line phone systems, transferred calls.
? Provided customer service, researched and negotiated
problems.
Kirkman's Plumbing & Eel Service, Inc. Greenville, Ohio
Secretary/Receptionist 11/2002 to 02/2003
? Answered phones, took plumbing problem details,
scheduled appointments; process Receivables checks
Nick's Automotive Union City, Indiana
Executive Secretary 09/1990 to 07/2002
? Began employment as bookkeeper, given additional
responsibilities including human resource duties, and
ended employment as executive secretary to the owner.
? Compiled payroll data,
entered data and computed and posted wages; also prepared monthly,
quarterly and annual
payroll tax returns and reconciliations.
? Recorded changes affecting net wages, such as
exemptions, insurance coverage and loan payments for
each employee in order to update master payroll records.
? Prepared payables/receivables, balanced company
checkbook, typed and filed correspondence.
Education: Anderson University Anderson, Indiana
Non Teaching B.A. Degree in English
Carol L. Mikesell
____________________________________________________________________________
___________________________________________________________
111 N. Main St., P.O. Box 852
Ansonia, OH 45303
References:
Cindy Pike, Clerk of Common Pleas Court
Darke County Courthouse
Second Floor
Greenville, OH 45331
Scott Byrum, co-worker at Nick's Automotive, Inc.
866 N. Arba Pike
Union City, IN 47390
Phyllis Brumbaugh, Clerk of County Court (retired)
529 Harrison Avenue
Greenville, OH 45331
Contact this candidate