Customer Service Manager
Resume:
Robert S. Pabon
Lorain, Ohio *****
**********@*****.***
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EDUCATION AND TRAINING:
. Admiral King High School 1992-1996
. Lorain County Community College 1998-2000
. Silver State Air Traffic Control Academy 2007- 2008
WORK EXPERIENCE:
AIR TRAFFIC CONTROLLER
2009-2010 Federal Aviation Administration Cleveland, OH
. Perform and administor air traffic control functions to the national
air space system.
. Issue clearances insure pilot readback, separate aircraft in
accordance with the FAA order 7110.65.
. Multi task, problem solve, work in a fast paced enviorment as a team.
. Assist other employees in the tower cab as needed.
SERVICE MANAGER/ CUSTOMER SERVICE
2005-2006 Andretti Chrysler Dodge Vermilion, OH
. Manage employees, assign technicians job duties based on skill levels,
making sure that the job is completed in both a correct and timely
manner.
. Address supervised employees questions and concerns.
. Problem solve customer complaints, write up repair orders, monitor
warranties and schedule repair work.
. Assist in taking phone calls and answering customer questions.
. Order parts and necessary equipment needed for the customer/ employee.
ASSISTANT SERVICE MANAGER/ CUSTOMER SERVICE
1996-2005 Elyria Ford Elyria, OH
. Assign technicians job duties based on skill levels.
. Write repair orders, address and problem solve customer concerns.
. Assist in taking phone calls and scheduling service appointments.
. Order parts and necessary equipment needed for the customer/ employee.
. Make follow up customer satisfaction calls.
REFERENCES AVAILABLE UPON REQUEST
Robert S. Pabon
1519 West 37th Street
Lorain, Ohio 44053
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REFERENCE SHEET
PROFESSIONAL REFERENCES:
Carey Rolofson, Air Traffic Control Program Director
Silver State Air Traffic Control Academy
2189 FM 758
New Braunfels, Texas 78130
Clint Kidwell, Air Traffic Tower Manager
New Braunfels Airport
2333 FM 758
New Braunfels, Texas 78130
Dan McConell, Air Traffic Control Specialist
George Bush Intercontinental
PO BOX 60106
Houston, Texas 77205
PERSONAL REFERENCES:
Bill Aaron
10345 Clipper Cove
Aurora, Ohio 44202
John Schrenkel
6140 Park Square Drive
Lorain, Ohio 44053
Josie Candelario
1519 West 37th St.
Lorain, Ohio 44053
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