Administrative Assistant Customer Service

Tracy L. Roberts

**** * * **** **

Boise, ID **713

208-***-****

Objective To obtain rewarding employment with a company that will

appreciate my skills, my ability to apply good judgment,

and my dedication to providing excellent internal and

external customer service.

Experience December 2008 - Current ProPeople Staffing

Boise, ID

. Administrative Assistant - Various administrative and

secretarial.

. Administrative Assistant II - Analyze file contents,

discard documents using best judgment with 100 percent

accuracy, data entry; analyze scanned documents, copy to

related cases using best judgment, data entry.

. Fiscal Assistant - Program file updates, various

administrative and secretarial.

February 2007 - December 2008 ESP Printing & Mailing

Boise, ID

Administrative Assistant

. Some accounting using QuickBooks, Clerical, Production

Support Technician, switchboard, Customer Service, and

other secretarial duties.

September 2005 - January 2007 Kelly Services

Coeur d 'Alene, ID

Clerical - Verizon DSL Center, Revenue Retrieval Team

. Billing & Collections, Customer Service, online research

and data entry.

June 2002-2005 Big Brothers Big Sisters of SW Virginia

Roanoke, VA

Administrative Assistant / Bookkeeper

. Administrative Duties

. Payroll & Benefits Administration

. Full Charge Bookkeeping Duties - Peachtree, Annual

Budget $550,000

. Office Management Duties

. PC Technician and Database Administration Duties

May 2002- October 2002 Pro-Temps

Roanoke, VA

. Administrative Assistant / Bookkeeper

. Filing Clerk

. Receptionist

. Facilities Management Services Support Technician

1996-2001 Idaho State Tax Commission Boise, ID

IT Programmer Analyst

1994-1996 PERSI

Boise, ID

DP Computer Operator

Education 1985-1988 Idaho State University Pocatello, ID

. A.A.S. degree in Computer Science Technology

. Languages included, COBOL, CICS, RPGII, RPGII.5,

FORTRAN, Assembly, and Basic. I wrote over 300 programs

within the 22-month period and developed two extensive

software systems from design to user output.

. Course work included Statistical Database, Unix/C,

Systems Analysis, Operations on an IBM mainframe,

Technical Writing, Speech, Accounting, and Economics.

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