Analyst Insurance

Donna L. Lynch

Royersford, PA *****

610-***-**** / abl0fr@r.postjobfree.com

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SUMMARY

Versatile Business Analyst with extensive background in Insurance

and Finance

. Translates complex data into actionable information and makes

recommendations

. Influences enhancements to business process to improve data

quality and access

. Team player who exceeds in deadline-oriented environments

. Proactive in the research, analysis, and resolution of

system requirements and enhancements

PROFESSIONAL EXPERIENCE

AETNA, Blue Bell, PA 1992 - 2009

Business Analyst - National Care Management

2006-2009

. Developed clinical and financial analyses to support business

operations. Provided technical assistance and product

development support to clinical and business constituencies.

. Enhanced reports and analytical models in support of strategic

business planning. Integrated multi-sourced insurance data into

logical frameworks that supported decision making by senior

staff.

. Researched, manipulated, and presented complex data solutions

to document healthcare program activities.

. Educated end users - both technical and non-technical - on the

value, use and interpretation of the final information product.

. Teamed with business owners to ensure that project deliverables

met objectives, were accurately validated through QA testing,

and effectively communicated to internal customers via user

friendly documentation as well as hands-on training.

Business Analyst - Data Warehouse/ Informatics 1999-

2006

. User liaison for Data Warehouse applications - standard

reports, analytical models and documentation. Instructed

constituents on proper interpretation of data results to ensure

correct context, quality and accuracy.

. Consulted on system navigation using Data Warehouse tools - end

user interfaces. Experienced with Crystal and SQL-based

reports.

. Analyzed insurance issues to evaluate strategic options and

discover new opportunities.

. Authored business documentation and provided ongoing product

development support and technical assistance to end users -

both clinical and business.

. Conducted presentations on Informatics enhancements to internal

customers.

Donna L. Lynch Page 2

610-***-**** / abl0fr@r.postjobfree.com

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Proposal Writer 1998-1999

. Researched and authored healthcare proposal (RFP/RFI) responses

for a wide range of Aetna insurance customers.

. Created training presentations for department staff.

. Expertise in Microsoft Word, Excel, and Powerpoint

applications.

Group Underwriting and Rating Analyst

1994-1998

. Performed underwriting evaluation for fully insured managed

care group prospects.

. Calculated group specific premium rates, including those based

on claims experience and/or demographics.

. Supervised new employees in premium rating applications and

underwriting techniques, both on an individual basis, as well

as in group presentations.

. Results-driven in a fast-paced deadline-driven environment.

Financial Analyst - Accounting 1992-1994

EDUCATION

Bachelor of Science, Business Administration

Gwynedd Mercy College, Gwynedd, PA

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