Engineering Supervisor

Location:

Posted:

August 14, 2010

Ave, Brighton MA, drew.copelandwill@gm

Drew Copeland-Will

Objective Global Business Process Analyst

Experience

Consultant

Performed time studies and analysis on the activities of Morgan Stanley

employees

Created standardized best practices for prime brokerage representatives

Realized over $4 million in cost savings

2006–2008 UPS Small Package Boston, MA

Industrial Engineering Supervisor

Analyzed patterns and trends in order to create volume and staffing

forecasts accurate to within 2% of actual results

Helped to implement a new technology system in two different business

centers that reduced mileage by 30%

Trained employees and supervisors on UPS methods, best practices,

engineering principles, and work measurement

2008-2010 UPS Transportation Shrewsbury, MA

Industrial Engineering Supervisor

Created and implemented a service improvement process that reduced

service failures by over 400%

Improved performance in the Worcester Hub and reduced enough hours

to save $2.7 million over a year in hourly wages alone

Earned top ranking in the UPS balanced scorecard two years in a row

Education 2002–2006 Worcester Polytechnic Institute Worcester, MA

B.S., Management Engineering

Concentration in Finance and Entrepreneurship

Outside Interests Pursuing a Masters degree, music, athletics