Customer Service Administrative Assistant

Brenda L. Yniguez

* **** */* **** Oak Street

* ******, ** *****

(323) 317 - 0409

CAREER OBJECTIVE:

Seeking a challenging and responsible position where I can find stability

and utilize my hard working skills to their fullest potential.

SKILLS: Microsoft Word Type 45

wpm

Microsoft Excel Bilingual

Docuware

Sales Gen JD Edwards

(AS400) Phone Skills

> Data Entry 10 Key

C.P.R. Soft

wise

2 EXPERIENCE:

06/10 - Present Auto Club Southern California - AAA

Los Angeles, CA

Policy Service Specialist 1

Duties: Call Center - Handling customer calls providing

high quality service to insured's & members regarding

changes in their membership/insurance policies, renewals,

information, billing statements, adding or removing

vehicles in policy, processing amendment orders, resolve

insurance problems using discretion & independent

judgments, type letters, forms.

08/09 - 02/10 Pacific Homework's

Torrance, CA

Receptionist

Duties: Answered multiple phone lines, filing, scanning

contracts, typed in lead appointments for Sales

Representatives each morning, took service calls from

customers having problems, with roof, windows and paint

jobs. Prepared file folder and input information of new

contracts into system for Production Dept. Responsible for

making employment calls to individuals responding to

employment ad, responsible for keeping valid and up to date

Business Licenses for different cities. Assisted co-workers

with various projects.

09/05 - 06/09 IPS Corporation

Compton, CA

Administrative Assistant/Receptionist

Duties: Report straight to the Chief Financial Officer

(CFO) Provide administrative support to the Finance Dept

(CFO, Corporate Controller, Corporate Financial Analyst)

and other Departments as well; maintain meeting calendar

for Board Staff and personal calendar for CFO; schedule

department employees meetings and trainings, type proposals

and contracts, answer and screen telephone calls, assure

confidentiality of records and maintain required reports.

Detect and report unsafe conditions and situations, file

correspondence and other reports, perform fast accurate

data entry, schedule travel arrangements for CFO, senior

management, maintain stock of supplies, and perform other

related duties as assigned by CFO. Scan and file all

shipping documents (pick slips, bill of lading, packing

slips).

08/07 to 11/08 Wal-Mart Pico

Rivera, CA

Cashier

Duties: Performed a variety of Customer Service

transactions, mainly ringing up customers with their

purchases, helping and ensuring customer was satisfied, helped out in other

sales departments when needed

assisted in Customer Service Department for returns &

exchanges, lifted up to 50lb, performed carry outs when needed

and any assignment that was assigned by CSM, Assistant Manager or Store

Manager.

08/04 to 05/05 United States Postal Services

Los Angeles, CA

Casual Carrier/Clerk

Duties: Delivered and collected mail, carried mail bag on

shoulder weighing 35lb,load and unload trays of mail

containers and parcels weighing up to 70lb, prolonged

standing and walking in all types of weather, mail sorting,

help supervisor with reports, cage, answering phones, and

customer service.

09/00 to 04/04

Bancomer Financial Services Maywood,

CA

Administrative Assistant

Duties: Perform a variety of customer relation functions in

support of branch operations, and serve as a lead person

during absence of Assistant Manager-Branch to ensure

compliant and effective completion of assigned tasks in

support of branch operations. Responsible for accurately

and efficiently handling a variety of cash transactions and

cash checking in support of customer requests regarding

international currency transfers, and other over the

counter transactions. Responsible for maintaining

compliance with required and established policies and

procedures including the Bank Secrecy Act (BSA), Anti-Money

Laundering & Office Of Foreign Assets Control (OFAC).

Assisting other staff to follow them at all times, may

assist with the training of new employees, perform a

variety of general office clerical and administrative

duties. Responsible for branch cash in my custody,

distribute flyers and promotional items and perform any and

all additional tasks as assigned by company management.

01/95 to 06/99 Bell Senior High School

Bell, CA

General Education Diploma

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate