Customer Service Manager

Timothy M Foss

*** ******* **. *****, ** ***** 651-***-****

***********@*******.***

Objective Self motivated and career minded individual seeking

employment where I can expand my skills and play a

key role in the company's success.

Experience

Champions PowerSports, Eustis, FL 05/10-Present

Service Advisor

Managed Service Department priorities

Parts to Service Liaison

Tire Kingdom, Orlando, FL 10/09-5/10

Service Advisor

Advise customers of recommended service and upsells

Advanced customer service and sales training

Coggin Honda, Orlando, FL 4/09-09/09

Service Advisor

Advised customers of recommended service and

upsells

Maintain highest quality customer service standards

RideNow PowerSports, Orlando, FL 7/06-12/08

Service Advisor

Warranty claims

Resolved customer concerns

Maintain schedule for Tech's to keep shop moving

Assisted service manager with department

organization

Education Motorcycle Mechanics Institute (MMI), Orlando, FL

5/05-6/06

Associate Degree in Motorcycle Technology

St. Paul Technical college, St. Paul, MN

1998-2000

Associate Degree in Cabinetmaking

Qualifications &

Achievements

MMI Director's Honor List, and MMI Excellent

Attendance Award. I maintain a safe driving record

and received a Motorcycle Endorsement in 2000.

Five years experience using box truck to deliver

custom woodwork.

References Jim Zabele 352-***-****

Service Manager, Champions PowerSports

Joe Kostichka 651-***-****

Mechanic, PirTek

Brian McDermott 651-***-****

Shop Foreman, St. Paul Shipwrights

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