Customer Service Manager

Roxanne Suter

**** ***** *******, ********, ********** 95008 Cell: 408-***-****

Email: ***********@*********.***

OBJECTIVE

To obtain the position of Customer Service/ Order Management where my

skills, dedication and commitment to hard work will provide unlimited

career advancement opportunities.

PROFESSIONAL PROFILE

Self motivated and results oriented professional who is committed to

professionalism, highly organized and works under strict deadline schedules

with attention to detail. Excellent written and verbal communication

skills with the ability to communicate with a diverse number of people.

Reputation for achieving goals, sound management principles and adept

customer service skills.

PROFESSIONAL EXPERIENCE

Senior Corporate Account Representative - Broadcom Corporation, Santa

Clara, California, May, 2000 - May, 2009

. Responsible for purchasing, ordering, data entry, maintaining backlogs

and billing reports, as well as quality-RMA issues on parts.

. Work directly with customers on all related issues regarding

their accounts.

. Maintain forecast reports from customer for ordering parts.

. Worked on Oracle/Peoplesoft internal software to complete

the job.

Customer Service Account Manager -Nortel Corporation, Santa Clara,

California, April, 1999 - April, 2000

. Handled major phone service companies (Sprint, MCI) pertaining to

technical questions on purchasing parts on a Call Center environment.

. Worked on SAP and EDI internal software for receiving and completing

the job.

. Maintained RMA's (defective returns) and issued weekly backlog reports

to customers.

Account Manager - Balzers Processing Services (BPS), Santa Clara,

California, February, 1997 - March, 1999

. Handled and maintained scheduling of engineers to a specific

job machine.

. Ordered and received parts for the machines for engineers to

install at the job site.

EDUCATION

San Jose State University - San Jose, California

Bachelor of Arts

Major: Social Science/Teaching

De Anza College - Cupertino, California

Associate of Arts

Major: Liberal Arts

COMPUTER SKILLS

. Proficient in Microsoft Word, Excel, Outlook,

Oracle/PeopleSoft, and the Internet.

REFERENCES

. Furnished upon request.

Contact this candidate