Customer Service Representative

WALTER SUTTON III

**** ******* ***** #**** . *******, Texas 76021 . Tel: 817-***-**** .

Email: ******@*****.***

PROFILE

Customer Relationship Management . Inbound Call Center Management . Issue

Resolution

Data Management . Computer Applications . Team Goal

Orientated . Office Skills Experience

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

. Leveraged strong excellent customer service skills in a demanding call

center environment. Escalated issues on an as needed basis. Knowledge and

experience of collections as well as skip tracing.

. Responded to telephone inquiries and complaints. Handled difficult

customer on a daily basis and applied strong problem resolution skills,

including applying information from standardized scripts.

. Interacted with customers regarding available services.

. Knowledge of Microsoft Word, Excel, Access, and AS400

. Consistently handled 100 calls daily as well as successfully negotiated

first call resolution matters.

. Applied a high degree of accuracy and efficiency to input data into

relevant systems.

. Multitasking while listening and resolving customer's issues.

. Excellent verbal, written skills.

EMPLOYMENT HISTORY

DSS Research, Fort Worth, Texas

Inbound/Outbound Health Market Research Agent Oct. 2009-June 2010

ACS, Fort Worth, Texas Jan. 2008-Aug. 2008

Customer Service Representative

Wal-Mart Department Store, Bedford, Texas Feb. 2007-April 2007

Cashier/Maintenance Personnel

S.S. Interior Design, Dallas, Texas Sept. 2006 -Dec.2007

Assistant Project Manager

TCIM, Longview, Texas May 2006 -Aug.2006

Telemarketer/ Sales Consultant

Sitel, Longview, Texas Dec. 2005 -May.2006

Customer Service Representative

Pitney Bowes, Stamford, Connecticut Aug. 2005 -Nov.2005

Administrative Assistant

United States Navy, Norfolk, Virginia Aug. 2001-Apr. 2005

Seaman

Silver leaf Resorts Call Center, Dallas, Texas Sept. 2000 - June 2001

Customer Service Representative

CompUSA Call Center, Plano, Texas Sept. 1999 -Aug. 2000

Customer Service Representative

Aegis Communications, Irving, Texas May 1998 - June 1999

Customer Service Representative/Collections/Telemarketer

EDUCATION

Kilgore College

Kilgore, Texas

Journalism

Brookhaven College Farmers

Branch, Texas

Journalism

Richland Community College

Richardson, Texas

Journalism

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