Maintenance Customer Service

Floyd A. Dean

**** **** ** *** *** Lenexa KS ****9 918-***-**** ********@*****.***

SENIOR MAINTENANCE PROFESSIONAL

Results-Oriented Priority-Driven Inspirational Team Leader Innovative Problem Solver

Specializing in maintenance planning and scheduling with MAXIMO and MP2 CMMS . Highly qualified,

motivated professional offers 20+ years of versatile industrial, manufacturing and maintenance

experience. Extremely focused and motivated to achieve in a competitive, fast-paced working environment.

AREAS OF EXPERTISE

Maintenance Department Mgmt Workflow Optimization Strategic Planning

Team Building / Leadership Process Improvement Preventative Maintenance

PROFESSIONAL PROFILE

PROVEN METHODOLOGY:

Drive business development through innovative initiatives that result in increased efficiency

Balance production with superior leadership via conceptual thinking and strategic planning

Articulately convey intricate professional presentations; match the message to the audience

Ensure customer service and satisfaction is afforded highest attention and priority

Successfully build and maintain key professional relationships

DEMONSTRATED RESULTS:

Successfully trained, supervised, and instructed assigned personnel on regulations, policies,

and procedures; provided inspirational team leadership and counseling to subordinates that increased

morale and raised performance and productivity levels.

Dynamically and successfully performed troubleshooting, repair and preventative maintenance in

a variety of locations. Assisted in establishing Corporate PPM tasks for all machines and facility

equipment for plastic cup manufacturing facility. Performed repair of CNC and PLC equipment, installed

new equipment, planned and scheduled all machine PMs and generated follow-up work orders.

Key member involved in startup of three plants . Developed original database of PM tasks, wrote

PLC program for AB SLC500. Scheduled and planned machine rebuilds. Researched, selected and

implemented Computer Maintenance Management System. Wrote skills training manuals and videos for

equipment conversion.

Experienced home inspector, performing detailed inspections of both interior and exterior of homes,

including grounds, structures, electrical, plumbing, HVAC, appliances, fixtures for defects, damage and

potential hazards. Write overall condition reports.

E D U C AT I O N

VOCATIONAL ELECTRONICS, TELEVISION

Oklahoma State University – Okmulgee, OK

COLLEGE COURSEWORK

Northeastern State University – Tahlequah, OK

John Brown University – Siloam Springs, AR

Additional vocational and professional training in Home Inspection, Computer Operation, Stock Room

operation, HVAC, Maintenance and troubleshooting of Allen Bradley (AB) PLC 5 Levels 1 & 2, Electrical and

Mechanical Maintenance, Hydraulics, Industrial Controllers, Machine Tools, Welding, Blueprint Reading, and

other specialized industrial areas.

C A R E E R PAT H

PROJECT CONTROLS SPECIALIST II Fluor Corporation 2010-

Present

CONVERTING MAINTENANCE PLANNER

Orchids Paper Products 2009-

2010

MELT SHOP MAINTENANCE PLANNER Gerdau Ameristeel 2008-

2009

SENIOR FACILITIES COORDINATOR Unilever 2006-

2008

OWNER/INSPECTOR ACE Home Inspections

2002–2006

MAINTENANCE IMPROVEMENT LDR/MGR Solo

Cup Company 1999–2002

MAINTENANCE TECH/PLANNER Copeland Corporation

1992–1999

MAINTENANCE TECHNICIAN Fort Howard Paper Company

1978–1992

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