Customer Service Representative

**** **** *** **** *** Meadows, VA *****

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KEISHA G. JOHNSON

EMPLOYMENT

December 2012 Present

Centurylink

[Customer Service Representative {Work at Home}]

Assist customers over the phone with general inquiries

Assist customers with billing questions

Assist customers with setting up accounts

September 2012 November 2012

World Travel Holdings Wilmington, MA

[Customer Service Representative {Work at Home}]

Assist customers over the phone with general inquiries

Assist customers with booking cruises

Assist customers with questions about cruises

Assist customers with cancelling cruises

April 2012 September 2012

Convergys DirecTV Cincinnati, OH

[Customer Service Representative {Work at Home}]

Assist customers over the phone with general inquiries

Assist customers with making programming changes

Assist customers with billing questions

Assist customers with upgrading programming and equipment

November 2010 December 2011

Dish Network Christiansburg, VA

[ Advanced Technical Support Representative]

Assist customers over the phone and by email with technical issues

Walked customer’s through troubleshooting over the phone

Replaced equipment or sent a technician as needed

October 2008 November 2010

Pilot Flying J Fort Chiswell, VA

[ Cashier]

Greeted customers

Handled multiple transactions daily [cash, check and credit]

May 2005 May 2008

Pre Major Advising Radford University Radford, VA

[ Office Assistant]

Greeted students, faculty and parents

Made appointments for students

Kept student files updated

EDUCATION

January 2005 May 2008

Radford University Radford, VA

[ Psychology & Criminal Justice ]

Bachelor of Science in both fields

August 1999 June 2004

Fort Chiswell High School Max Meadows, VA

[ Advanced Studies Diploma ]

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