Lena Williams
Dallas, Texas *****
****************@*****.***
Objective
To obtain an Office/Clerical position in which my personal, clerical
and general office skills will contribute to greater office skills
efficiency
and productivity.
Qualifications
Self-motivated, works well independently or as part of a team.
Excellent communication and organizational skills.
Reliable and dependable
Ability to multi-task, and be flexible when faced with diverse
situations.
Skills
Strong computer skills, to include Data Entry, various software such
as
Word Processing, Microsoft Windows, Microsoft Nt, Microsoft 2003,
Microsoft XP, AS400, Excel, Unix, Dos; average 50 wpm; ten-key by
sight and touch.
Education and Professional Development
TECH SKILLS, Dallas, Texas
Certified Medical Administrative Assistant, 2009
EL CENTRO COLLEGE, Dallas, Texas
Associates Degree, Applied Sciences, 1997
Professional Experience
2007-Present Fedex, Hutchins, Texas
Package Handler
Manually load packages into appropriate trailer truck. A
physical, fast
Pace position that involves lifting, lowering and sliding
packages that
Weight 25-90lbs.
2000-2007 Vartec\Excel Communications, Carrollton, Texas
Sr. Computer Operator-IT Data Center/Data Entry Operator
Duties were to submit and monitor production jobs and ensure
successful
completion of production schedules using CA-Unicenter.
Document daily shift events in the CA-Unicenter timeline, and created
help desk tickets using Remedy incident reporting tool.
Reset NT and application passwords for internal and external users.
Work 12 hour shifts independently.
Operated an alphanumeric keyboard to transcribe data from a source
document directly into a computer and verified previously transcribed
or entered data; verified information by comparing information to
original
source document and corrected any errors when necessary. Maintain work
flow by sorting and delivering information.
1996-2000 Dallas Community College, Mesquite, Texas
Sr. Computer Operator
Monitored mainframe and client server systems. Used mvs commands to
process scheduled production work, as specified on operations shift
schedule.
Ran daily backups, pulled and mounted tapes during daily processing.
Printed
and distributed daily reports. Recorded details of issues and as
necessary,
escalation of issues to support groups and appropriate levels of
management.
Performed equipment checks of computer devices such as servers, AC,
water
Meters. Notified facility manager of issues related to the above
equipment.