Service Manager

Tameka

Jackson

****

Saul

Street

Philadelphia,

PA 19149

Tameka.Jackson@Marri

ott.com

Phone: 267-

***-****

OBJECTIVE: I have nine years experience in providing quality guest services. I am detailed - oriented

and results-driven with a dedication to provide exemplary service and exceed guest

expectations.

EDUCATION: Chestnut Hill College Philadelphia,

PA

Pursuing a Bachelor Degree: Business Administration

EXPERIENCE:

June

2008

t

June 1998

o

to

Present

May 2000

SUMMARY

January

2007

t

o

June

2008

January

2002

to

January

2007

Philadelphia cation. I am Responsible for performing and executing of compliance, financial,

Downtown and operational audits, and special projects. I prepare weekly schedules for front

Marriott

desk and At Your Service department. Complete payroll on a weekly basis.

Maintain high standards through motivation and feedback. Goals are to a chieve

Philadelphia,

high level Guest Satisfaction Surveys through effective communication by

PA

holding monthly departmental meetings, encouragement, and incentives.

Night Audit

Supervisor

Philadelphia Downtown Marriott

Manage

Philadelphia, PA

daily

Group Housing Coordinator

operatio

ns of the

Develop a relationship with meeting planner and maintain timely correspondence

Front

with Meeting Planners. Process group rooming lists, cards, change forms, VIP and

Office,

staff reservations. Keep Convention Service Manager, Director of Reservations

Conventi

Sales and Reservations Manger aware of group’s progress. Attend pre-planning and

on

pre-convention meetings.

Groups,

Bell Philadelphia Airport Marriott

stand,

Concierg Philadelphia, PA

e and At Guest Services Representative

Your

Process all guest check-ins and check-outs for a hotel complex with 419 rooms,

Service

secure payment, verify and adjust billing. Provide sincere, courteous, friendly, and

team for

knowledgeable service to guests; projecting warmth, hospitality, and efficiency in a

a hotel

proficient manner and being well-versed in all areas of the Front Desk, and the general

complex

operations of the hotel. To operate and exercise proper controls for At Your Service,

with

ensuring that all operators give accurate, courteous, and efficient service in a

1408

professional manner. Developed and maintained positive working relationships with

rooms. .

others.

I show

leadershi Sheraton Suites

p for

employe Philadelphia, PA

es while PBX Operator

fostering

Possess basic computer skills as well as a working knowledge of PMS and Guest

teamwor

Ware. Handle all emergencies according to unit procedures. Maintain and be familiar

k,

with a directory of area information. Dispatch appropriate personnel to satisfy guest

employe

requests and resolve guest issues.

e

morale,

motivatio

I have experience in Microsoft, Accounting, and Auditing Principles/Standards,

n, and

Property Management Systems, LMS, Micros, Guestware

communi

Contact this candidate