Sales Customer Service

RAYLETTE L. SMITH______________________________________________________

*** **** ***** ******, *** York, New York 10030, 212-***-****, (917) 692-

**** **************@*****.***

SUMMARY

Over 20 years of business, management, and sales experience. Providing

excellent customer service. A solid reputation for high ethical standards,

and realizing corporate goals and objectives. Known as an independent

thinker, adept at finding creative solution. Results-oriented, customers

focused individual with proven record for leading by example. Effective,

flexible professional who has earned respect from superiors, co-workers and

customers for motivational skills. Strong organizational skills,

presentation skills, Excel and Microsoft Word.

CAREER EXPERIENCE

HEALTHFIRST, New York, 2007 - 2009

Sales Audit Trainer

Responsible for conducting Medicare/Medicaid training/coaching in the field

as necessary an addressing appropriate questions from marketing

representatives and other HEALTHFIRST staff about products, application

procedures, documentation requirements, eligibility requirements,

regulations, policies and other issues related to Medicare/Medicaid

products. In addition, responsible for observing and assessing staff sales

presentations for accuracy and compliance and provide recommendations for

staff development in order to minimize marketing incidents and improve the

quality and efficiency of the sales process. Effectively coach and motivate

staff, Excellent proficient in Microsoft Word, Excel and Power Point,

Strong organizational and time management skills, and able to work with

diverse population

BERGDORF GOODMAN, New York, 2005 - 2007

Sales Representative Associate

Sales Associate in a fast-paced, energetic environment Working with a team

committed to fostering and maintaining customer relationships.

Understanding the level of attention-to-detail that goes into each and

every product you sell with every customer. Help maintain proper

inventories

Had full independence to build and maintain relationships with customers,

while developing and growing my own business.

EGJO'S Marketing Director, Paris, France, June 2000 - May 2002

Brand Marketing Director

Responsible for setting the strategic direction for marketing EGJO line

abroad. As the brand champion, ensures that all customer communication

reflects the brand positioning, and supports the achievement of the

company's sales and strategic goals. Responsible for identifying and

implementing strategies and tactics that will enhance the brand image,

increase brand awareness, increase trial and develop customer loyalty. This

includes development and coordination across all customer touch points to

ensure an effective unified brand image.

EDUCATION

B.S. degree, Eastern Michigan University, Degree in apparel, textile,

merchandising and marketing. MBA, Jones International University, In Global

Management

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