Customer Service Sales

Arthur J. Marinelli ** West Street, Apt. *, Vernon, CT 06066

860-***-**** Email: ********@*****.***

SUMMARY OF QUALIFICATIONS

Customer Service Professional offering vast experience in retail settings. Personable and outgoing,

enjoy working with diverse populations. Intermediate computer skills, mechanically inclined.

RELEVANT EMPLOYMENT HISTORY

Gold Coast Seafood Salads 2012 – 2014

Demonstrated a variety of seafood salads in a retail setting in major supermarket stores

The Catholic Cemeteries Association, Manchester, CT Seasonal, 2011

Landscaper Seasonal,2008

• Trimmed weeds using weed whacker to maintain neat and appealing appearance of cemetery.

Family Dollar Stores of Connecticut 2008-2011

Store Manager 2004-2005

• Oversaw daily store operations, scheduling, payroll, security, product placement.

Selected achievements: Ordered stock, received

Brought stores from a position of low sales production to top 5 in same store sales, and

maintained this position on a weekly basis, increasing sales from one to eight percent

from previous years and maintained top sales through emphasizing customer service,

suggested sales in store and at the register and product placement.

Reduced shrink through active inventory control and quickly bringing product to sales floor

to maximize sales.

Lego Systems, Enfield, CT 2007-2008

Call Center Phone Operator/Supervisor

• Answered busy incoming calls during holiday season in customer call center.

• Entered orders quickly and accurately into company computer system.

Barnes & Noble Booksellers, Glastonbury, CT 1999-2003

Department Manager

• Opened/closed store, trained employees ensuring compliance with company initiatives.

• Engaged in customer service issues, offering solutions resulting in total satisfaction.

• Established and maintained stock in assigned sections of store.

• Increased sales to third in overall store sales.

Receiving Manager

• Supervised incoming and outgoing stock rotation, returned outdated stock.

• Informed management of shipment delays/receipt of publication dates and customer orders.

• Reorganized stockroom by publisher to return out of date product more efficiently.

Café Manager

• Provided friendly customer service while serving variety of Starbuck products

• Prepared and served light luncheon menu items, ensuring quality product.

• Maintained kitchen to reflect local and states health codes, ensured equipment functionality;

ordered food product and inspected expiration dates of products.

EDUCATION

Bachelor of Science – East Asian Studies, Charter Oak College, New Britain, CT 1991

MILITARY

US Army – Airborne Infantry

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