Customer Service Electrical Engineer

Maroun Nammour

(C) 216-***-**** . ********@****.***

Summary of Experience

Over four years experience in delivering bottom-line improvements for

diverse businesses. Managed project and product design, execution,

training and support. Including: setup computer logistic center and

reduced distribution time by 20%; established a governmental Toolkit for

local businesses and built a circuit board for a traffic channeling device.

Build and support winning teams that accomplish key goals and possess a

strong understanding of various operating systems, computer languages,

software and hardware.

Areas of Expertise

ASP.NET . Assembly . Bash . C . C++ . C# . G . Verilog . VHDL . Visual

Basic . Windows OS

Linux OS . RTOS . DOS . AutoCad . Digilent . Labview . Matlab . MS

Office . MS Visual Studios . Multisim . UltiBoard . Xilinx . Lotus

Notes . Customer Service

Project and Product Management

Professional Experience

United States Census Bureau, Cleveland, OH

2009 - Present

The Census Bureau conducts the census of the U.S. population every 10 years

. It is the largest statistical agency of the federal government, and is

within the Department of Commerce.

Enumerator

CONDUCTED INTERVIEWS WITH RESIDENTS IN ASSIGNED AREAS BY FOLLOWING

STRINGENT GUIDELINES AND CONFIDENTIALITY LAWS AS WELL AS ANSWERING

RESIDENT'S QUESTIONS AND RECORDING CENSUS DATA. ASSESSED QUALITY CONTROL

LEVELS ON ADDRESSES AND DETERMINED WHICH SAMPLES PASSED OR FAILED TO

MAINTAIN RECORDS FOR QUALITY CONTROL VERIFICATION.

PATRON ENTERPRISE (University of Dayton), Dayton, OH

2008-2009

Patron Enterprises produces world class, quality tested traffic safety

devices. Products include a wide range of uses in the emergency response,

disaster preparedness and traffic pattern control industries.

COMPUTER & ELECTRICAL ENGINEER

PRODUCED AN ELECTRICAL CIRCUIT BOARD FOR A NEW DEVELOPMENT IN TRAFFIC

SAFETY. RESPONSIBLE FOR CREATING AND COORDINATING THE ACTIVITIES OF THE

DESIGN ENGINEERING AND FABRICATION, SOFTWARE AND HARDWARE DEVELOPMENT,

COMPUTER SUPPORT, TESTING AND NETWORK ADMINISTRATION.

TANGENT COMPUTER INC., Dayton, OH

2007-2008

Tangent is a leading provider of innovative computer solutions worldwide.

Products include computer solutions that are engineered specifically for

healthcare, education, industrial, military and commercial applications not

served by traditional PCs.

DISTRIBUTION

Assessed and re-organized the inventory controls and distribution methods

and implemented a more efficient and effective lines of product

distribution to clients. The new methods resulted in a reduce delivery

time and provided an on-time approach and cost benefit design for the

company.

COMPUTER IMAGING TECH

Provide technical and non-technical support in an environment supporting

over 2,000 computers to augment the client for analysis, management and

work performance. Document, test, implement, integrate, maintain,

troubleshoot, train, build and image hard drives and install new and

relevant software to ensure the proper operation for the client system.

CITY OF DAYTON (University of Dayton), Dayton, OH 2006-2007

Dayton is the heart of a dynamic region where a rich history of invention

and innovation continues to unfold. Dayton's creative side is complemented

by attractive neighborhoods, a diverse economic base, distinct cultural

attractions, expansive recreational space, and excellent city services.

PROJECT TEAM ASSOCIATE

COMMISSIONED BY THE CITY TO CREATE A SMALL BUSINESS TOOLKIT FOR THE CITY OF

DAYTON. COLLABORATED WITH CITY OFFICIALS INCLUDING MAYOR RHINE MCLIN AND

AREA BUSINESS LEADERS TO ESTABLISH AND FORMULATE A TOOLKIT THAT WILL

PROVIDE SMALL BUSINESS OWNERS A SINGLE POINT OF INFORMATION FOR THEIR

COMMERCE NEEDS.

The toolkit which included both print materials and an Internet website was

successful in its objective, budget and timeline. City officials accepted

the final product and implemented the toolkit in 2007 which continues to be

the source of information for local businesses to date.

MARYCREST DINING SERVICES, Dayton, OH 2004-2006

Marycrest provides excellence in the food service industry by engaging its

skills, knowledge and creativity and strives to anticipate the consumers'

needs.

customer service provider

FIELDED CUSTOMER INQUIRIES AND MANAGED CUSTOMER TRANSACTIONS.

MONITORED AND ORGANIZED PRODUCT INVENTORIES TO ENSURE CONTINUOUS

PRODUCT FLOW AND AVAILABILITY.

Education

Bachelor of Science (BS), Computer Engineering Technology,

University of Dayton, Dayton, Ohio

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