Project Manager Technical Support
Resume:
Binu Rao
Sacramento, CA 95835
******@*****.*** 408-***-****
SHAREPOINT ADMINISTRATOR
Offering Advanced Skills and Record of Consistent, High-Quality Performance in
Systems/Network Installation, Technical Support, Configuration, Upgrade, Migration, and Problem
Resolution Activities
Quality-focused IT professional with MCP certifications plus 3+ years of experience as systems technician
and software/hardware support specialist. Proven ability to create and deliver solutions that meet
corporate objectives tied to business and technology performance. Comfortable operating in a wide range
of platforms and environments. Effective communicator; able to explain complex processes in easy-to-
understand terms for end users. Skilled in proactive identification and resolution of critical
systems/network issues.
CORE COMPETENCIES:
• • •
New & Emerging Technologies Testing & Troubleshooting Application Administration
• • •
Systems & Network Upgrades Windows Platforms Systems Integration/Migration
• • •
User Training & Support Tools Project Manager Problem Identification/Analysis
• • •
Network Connectivity Issues Client Needs Fulfillment Business Process Optimization
Education:
National University, San Jose, CA
Bachelor of Business Administration Jan 2006
TECHNOLOGY SUMMARY:
CERTIFICATIONS: MCP, Working on MCSE +Securities, A+, and Net+
SOFTWARE: Windows /XP/Vista/7, Active Directory, Virtual PC, Microsoft Office 2007/2010, Rightfax, Norton Anti Virus,
McAfee Anti Virus, Dameware Utilities, Remote Desktop, Logmein, Cisco Meetingplace, Cisco Call Manager,
Cisco Desktop Agent/Supervisor, Track-It
HARDWARE: IBM compatible PCs, workstations, laptops, Windows Server 2000/2003, Ethernet Protocols, Mother Boards,
Video & Sound Cards, Monitors, CD-ROM Drives, Memory Chips, IDE/EIDE/SCSI Hard Drives & other
devices, Optical Drives, Scanners, Printers, iPhones, Blackberry, Windows Mobile, Android
PROFESSIONAL EXPERIENCE
PLAINSCAPITAL BANK – Dallas, TX
SharePoint Administrator (2008 - 2010)
Manage and Administer SharePoint Farm consisting of 5 servers. Maintain securities, libraries, and sites. Develop
and deploy department sites.
Key Contributions & Accomplishments:
• Site Creations – – Lead project to upgrade SharePoint Server Farm for the corporation. Created a
paperless environment for many departments along with automated processes to improve
productivity.
• Customer Support & Satisfaction – Achieved high level of customer satisfaction through patient,
methodical approach to problem resolution, with majority of calls resolved within 5-minute. Work to
alleviate tense situations with end users.
• Professional Development – Expanded background knowledge in Windows, Networking, and email
implementations and reconfigurations.
PLAINSCAPITAL BANK – Lubbock, TX
Help Desk Support / Administrator (2006 - 2008)
Functioned as manager of Help Desk team that handled over 800 end users spread out all over Texas. Managed
various areas of support included broadband connectivity, account provisioning, Microsoft Office, email (Outlook and
OWA), Windows installation, configuration, BlackBerry Setup/Technical Support, Setup/Support Windows Mobile
Devices, and upgrade issues. Maintained and monitored support for TCP/IP network configurations. Lead Project to
Upgrade Help Desk Ticketing Software and Configured new Ticketing Software for Corporation.
Key Contributions & Accomplishments:
• Systems Upgrade – Lead project to upgrade help desk ticketing software and configured new
ticketing software for corporation.
• Customer Support & Satisfaction – Achieved high level of customer satisfaction through patient,
methodical approach to problem resolution, with majority of calls resolved within 5-minute. Work to
alleviate tense situations with end users.
• Professional Development – Expanded background knowledge in Windows, Networking, and email
implementations and reconfigurations.
VERIZON WIRELESS – Campbell, CA / Sugar Land, TX
Assistant Operations Specialist (2004 – 2006)
Managed inventory for highest grossing store in San Jose Area. Managed and coached employees of 2 locations in
Sugar Land. Provided internal Audits and scored 90+% in corporate audits, built customer relations that lead to
satisfied customers and repeat business, technical support on phones/pdas, and assisted customers with billing
related issues.
Key Contributions:
• Customer Support & Satisfaction – Provided customer support with high success rate, conflict
resolution for escalating issues, and built relations with customers.
• Professional Development – Implemented better control on inventory to score higher on corporate
audits. Scores went up from 70% to 90% after tighter inventory policies.
MILESTONE TECHNOLOGIES – Fremont, CA
PC Technician (2000 – 2001)
Provided technical support, uninstall and reinstall pc, system configuration, and cable management. Supported over
50 companies with over 200 PCs and provided excellent service.
Key Contributions:
• Customer Support & Satisfaction – With all the relocation projects, never had a complaint and was
complimented on service and attitude.
REFERENCES
Available upon request.
Contact this candidate