Manager Customer Service

KRISTIN L. SAENZ 281-***-****

**** ******** ***. ***, ********, TX 77584

************@*****.***

PROFESSIONAL SUMMARY

Accomplished professional with excellent interpersonal, organizational, and

written skills. Deadline-oriented individual with positive attitude,

excellent work ethics, and able to relate to all levels of management and

non-management. Seeking to obtain PHR certification in 2011.

ACCOMPLISHMENTS

. Received raises totaling $7,000 since February 2009 for exceptional

work performance at Alliantgroup.

. Received client testimonials and specifically recognized as an

efficient and exceptional point of contact at Alliantgroup.

. Promoted from Stock Associate to Assistant Manager at Hollister

upon college graduation.

WORK HISTORY

04/08-Present Alliantgroup, Project Associate - Houston, TX

. Analyzed highly classified documents, which included W-2s, Form

1040s, and similar data while also prioritizing the confidentiality

of the information.

. Interviewed Presidents, CEOs, financial officers, and high level

managers of small to mid-sized companies to gather pertinent

financial and project information.

. Prepared travel expense reports for associates.

. Developed project plans, defined and confirmed the project goals

and objectives, identified tasks, quantified the resources needed

and determined timelines for completion.

. Managed multiple priorities and met client and company deadlines.

. Collaborated with team members on various projects, both internal

and external.

. Ensured client satisfaction was provided during the completion of

each assigned study.

06/07-04/08 Hollister, Assistant Store Manager - Memorial City

Mall, Houston, TX

. Managed day-to-day operations of $8 million/year store to ensure

that assigned store productivity and individual sales goals were

met or exceeded. Ensured superior customer service was provided

by each sales representative.

. Assisted in handling of all Human Resources functions at the store

level for over 50 employees to include interviewing applicants,

processing background checks and new hire paperwork.

. Facilitated employee new hire training and recurring training for

current employees. Responsible for ensuring communication and

implementation of new policies and procedures.

. Monitored staff performance and worked with corporate Human

Resources to handle employee relations and conflicts. Worked with

Store Manager, District Manager and Human Resources to facilitate

voluntary and involuntary terminations in accordance with corporate

policies and procedures and state regulations.

. Oversaw the quality and standard of the sales personnel to ensure

customer satisfaction.

. Created an energy that made working at Hollister fun and exciting.

06/02-03/06 Texas City Independent School District, Administrative

Assistant - Texas City, TX

. Completed all confidential student documentation filing for the

Student Data department.

. Facilitated all written correspondence for the Director of Student

Data.

. Worked full-time during summers and spring breaks.

EDUCATION

. B.S. in Psychology, University of Houston (2007)

. Summa Cum Laude

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