Technician Engineer
Resume:
Christopher Martin
Waldorf MD, **603
*************@*****.***
Objectives: Employment where I can utilize my skills and knowledge
w ith a company that values professionalism and good customer
relationship motivated and driven to improve the customer’s bottom line.
Also reducing our customers’ costs while improving their telecommunications
capabilities.
PROFILE:
With over 18 years of relevant experience as a Telecommunications Technician. Recipient of several
merits/awards based on work performance.
Strengths and Skills include:
Lines Technician Residential
Electrical Apprentice
Meridian Systems Opt 11, 61, 81 and CS1000
TM 3.0
Call pilot 5.0 (Reimage Server and build mail boxes)
Contact Center
Nortel Key System BCM 400, 200, 50 MICS, CICS
Connectivity Server (1200, 600) - familiar
TECHNICAL KNOWLEDGE & CERTIFICATIONS
Diploma for computer Technicians
Computer Engineering Technicians
Computer Networking
Electrical Installation
Electronics servicing Part1
Nortel Certified Support Specialist Communication Server 1000 RLs. 5.0 Installation
and commissioning
EXPERIENCE
Presidio Inc., Green Belt, MD May 29, 2007-May 28, 2010
Telecommunications Technician
As a field technician and onsite technician doing on call duties included:
I nstallations, Configuration, Preventative Maintenance and Maintenance were part of my
daily activities. Working as an Onsite Engineer I worked at Learning t ree and Holy Cross
Hospital, St Agnes hospital. Daily function encompasses Moves Add and changes on OPT 81
C, CS1000 M full and half Group Systems. Reprogram and build new extensions Cross
connect and teach user how to use phone set. Test all t runks on system work on PRI and
V i r tual t runks. Make Changes to Contact Center (acquire and de acquire agents, add new
Christopher Martin
4429 Eagle Ct.
Waldorf MD, 20603
*************@*****.***
and delete old agents print reports make changes to agents). Call pilot use call pilot
manager to administer to call pilot making changes and adding new mail Boxes.
Use TM and Element manager on CS1000 and BCM to do MAC work and maintain system.
D id Key Code upgrade on system to add more IP sets. Reimage and restore Call Pilot using
a rchived data from network backup.
81, CS1000, 11c, BCM, 400, 200, 50, MICS and CICS, Call Pilot
Contact Center
Mi Source Incorporated, Tampa, FL March – May 2007
Located at the main St. Agnes Hospital site I was providing support and Maintenance to customer’s PBX
System needs. While at this site I was representing Verizon on a subcontract.
High Wire Networks, Eden Prairie, MN 2005-2007
Served as a junior PBX Installation and Maintenance Engineer
Viewed and analyzed customer’s requests
Installed and maintained Nortel (CICS, MICS, BCM, OPT 11)
Maintained opt 61, 81 and installed and tested PBX systems
MC Dean Building Intelligence, Dulles, VA 2004-2005
Served as a Commercial Electrical Apprentice
Carried out installation and maintenance on electrical apparatus and fire alarms and multimedia
cables on new residence and existing commercial sites.
Cable & Wireless Jamaica Ltd., Half Way Tree Road, Kingston 1989– 2004
Served at various levels, my last post held being Senior Technician in the PBX Department. I worked
mainly at the University of the West Indies which is a large campus with Nortel Option 81 C as the main
system with other Nortel key Systems and MITEL working as behind PBX for the various faculties.
Maintained and reinstalled Nortel and MITEL SX 20 and 50 Systems
Acted as support to junior technicians
Provided the best solution to meet customers’ needs
Interacted with customers at all levels and social standing
As Lines Man for 5yrs I worked on residential installations and maintenance.
EDUCATION
Vector Technology Institute, Jamaica 1999-2000
Diploma for Computer Technicians
University of Technology, Jamaica 1995-2000
Computer Engineering Technicians
College of Art, Science and Technology, Jamaica 1990-1992
Computer Networking
Nortel Network Training 2007
Communication Server 1000E RLS.5.0 Installation & Commissioning
Christopher Martin
4429 Eagle Ct.
Waldorf MD, 20603
*************@*****.***
REFERENCES
Available upon request
Contact this candidate