Customer Service Training

Nickole Pray

**** ****** ******

Ft. Washington, MD 20744

301-***-**** (home)

240-***-**** (message)

*.****@*****.***

OBJECTIVE

I am seeking employment in a challenging environment acquiring applicable education, skills

and knowledge with opportunities to demonstrate initiative and responsibility.

SUMMARY OF SKILL

Detail orientated, strong interpersonal/people skills, exercising group leadership, ownership,

trustworthy, compassionate, excellent customer service skills, telephone etiquette,

professional positive attitude, good administrative skills, data entry skills, reliable, down to

earth.

LICENSES AND CERTIFICATION

GSA Contract Guard Qualification Certificate of Training- 60 hours. Certificate of

Competency in the Monadnock Expandable Baton (MEB) Basic course. Adult CPR/AED

Training, Infant and Child CPR Training, Standard First Aid Training.

EDUCATION AND TRAINING

Prince George’s Community College, Largo, MD

Expected graduation date 2011

Other: GSA Federal Protective Services Training Academy,

Arbor Education & Training: Internship & Work Experience Program: WEX

Tapped for the Future Job Training Program

EXPERIENCE

Armed GSA Security Officer

August 1998 to October 2007

Omniplex World Services:

14840 Conference Center Drive, Chantilly, Virginia 20151

Alexander Frisby @ 202.498.931

DUTIES

• Inspect all federal government identification.

• Assist with the safety of visitors, contractors, and government employees; being a visible

deterrent to crime.

• Patrol external - area of the Department of Housing and Urban Development.

• Provided Front Desk Assistance for government employees, contractors, and visitors

gaining access into the building.

• Operated and maintained the Control Center. Duties consisted of answering and

receiving calls, monitoring the CCTV systems.

• Recorded, and logged inventory of equipment.

• Prepared documents.

• Aided handicap visitors to and from the HUD Federal Credit Union.

• Supervised

SPECIAL SKILLS AND ABILITIES

Type 34 words per minute and can operate most office equipment. Good communication and

people skills. Accept supervision, able to supervise others, excellent attendance record.

REFERENCES

Akin Abayomi 301-***-**** (Work)

Alexander Frisby 202-***-**** (Work)

Charron Williams 202-***-**** (Personal)

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