Technician Active Directory

MICHAEL RUSS

*** ****** **

Clarks Summit, PA ***11

CELL PHONE: 570-***-****

E-mail: *******@***.***

___________________________________________________________________________

EDUCATIONAL BACKGROUND

Bachelor of Technology - Network Administration 12/05

State University of New York, Cobleskill, NY

Associate in Applied Science - Computer Information Systems 05/04

State University of New York, Cobleskill, NY

RELATED SKILLS

OS Skills: Microsoft Windows Server 2008/ 2003/ 2000, XP, Vista, 7, MAC OS

10, Linux Red Hat, CISCO (Routers 3800, Switches 3700), Wireless 802.11

Programs: C++, Visual Basic, HTML, Dreamweaver, SharePoint, SQL, Project

Management, IIS, Microsoft Office 2003, 2007, Adobe Illustrator, Photoshop,

VMware, Active Directory, Hyena, Bomgar, Lotus Notes, Remedy, Microsoft

Exchange 2007, 2003, Microsoft Outlook XP

Leadership: Boy Scouts of America, Eagle Scout Honor - Summer 2000

EMPLOYMENT HISTORY

Onforce/ External Networks - Repair Technician/ Contractor - NY, NJ, PA

Independent Contractor since 2007

. Diagnosed and repaired Windows XP, Server 2003/2008 and equipment

. Perform system builds including, MS Server 2003/2008, Active

Directory, DHCP

. Installed and Migrated IBM Blade Servers, Routers for Barnes & Noble

. Add/Deleted Groups and Users using Active Directory, Managed Exchange

software

. Installed/ Configured HP/IBM Laser Printers for USPS

IT Support Technician - Full Time - Contract

New York Ear and Eye Infirmary NY, NY August 2009 to December

2009

. Performed hands-on repairs/ upgrades of Windows XP, Server 2000,

2003, MAC 10

. Fixed Office 2007, Exchange 2007, Outlook XP, MDOffice Applications

. Provided equipment upgrades to LAN/ Monitored traffic and

troubleshooting

. Managed Server 2008/2008 including Polices, Standards and

Documentation

. Utilized Microsoft SharePoint/ Servers to load balance resources

. Maintained HP printers, Xerox Printers and wireless network

. Assessed user needs and worked with IT development team to meet

department goals

PC Field Service Technician - Full Time - Contract

Connexion Systems - Memorial Sloan Kettering, NY, NY December 2008

to April 2009

. Troubleshoot Windows Office 2007, Exchange 2003, Outlook XP, Clinical

Applications

. Planned for system upgrades/ Diagnosed server errors, maintained

records using Remedy

. Performed hands-on repairs of PC hardware, HP/ Lexmark/ Zebra

printers

. Data Migrations and Backups from Windows 2000 to XP

. Installed new disk images using Ghost, formatted HD, installed apps

and drivers

Technical Support Specialist - Full Time

Benco Dental, Wilkes-Barre, PA January -

September 2008

. Built Windows Server 2003 using VMware, Novell Domains & AD

users/groups

. Managed service calls, assisted field support technicians remotely

using Bomgar

. Troubleshoot Lotus Notes database problems, Microsoft XP, Office 2003

. Updated Symantec System-works Anti-virus program, resolved

spyware/malware/virus

Network Technician - Full Time

TRL-INC, Pittston, PA (Company Sold - Laid Off) June -

December 2007

. Maintained eighteen Windows Server 2003/2000 servers

. Implemented Windows Server 2003 tools such as Active Directory, DNS,

WINS

. Configured Sharepoint resource software, Exchange 2003

. Performed Bright store ArcServ Tape Backup daily tape rotation

. Installed Cat 3, 5, 6 fiber, cable, hubs and punched down phone wire

PC Technician - Full Time

Archiventure, Scranton, PA January 2007 -

June 2007

. Performed Hardware Repairs, upgrades and troubleshooting

. Installed Small Business Networks using Built Windows Server 2003

. Provided desktop support for computers and printers, Microsoft Office

2003

. Managed Cisco 3800 Routers, 3700 Switches and Active Directory, WINS

. Analyzed and Repaired spyware/malware/viruses using McAfee

PC Repair Tech - Full Time

Nepa Technologies, Peckville, PA June - December

2006

. Maintained SQL Database of client base, resources and business

information

. Developed the website, managing the upkeep of in-house PC and network

equipment

. Resolved customer PC/ Server problems including re-installs,

install/troubleshoot

. Performed file system modifications when requested including add/

delete, data mining

Project Support - Temporary Full Time

Allied Services, Scranton, PA January -

June 2006

Intern PC Technician- Internship

Red Frog Networks, Forty Fort, PA May - August

2004

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