Human Resource Resources

THADDEUS G. FERNANDEZ

*** ****** *** ( San Antonio, TX ( 78258 210-***-**** (

********@******.***

Executive Profile

Leadership... Strategic Vision...Trusted Adviser...

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Dynamic leader with extensive Operational and Human Resource Management

background. Well versed across all aspects of corporate business, with 20

years experience in managing and leading labor intensive multi-faceted

centrally and geographically separated organizational divisions. I am

people and results oriented with proven success in developing and

implementing practical human resource and business management solutions. I

am particularly adept at linking front and back-office interdependencies

that maximize value and reduce organizational cost. My mantra

"Business success is achieved through people". Strengths include:

Strategic Planning Profit and Loss Multi-Site Operations

Tactical Execution Cost Avoidance Change Management

Workforce Planning Forward-Thinking Organizational

Building Trusted Budget and Forecast Optimization

Partnerships Human Resource

Management

SELECTED ACCOMPLISHMENTS

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USAA, San Antonio, TX

May/1996 to

June/2010

Operations director, Corporate Services

> Directed and provided value-add oversight for optimizing USAA's Mail

Channel. Through cross-functional collaboration with multiple business

partners and key stakeholders, executed various process and analytical

methods related to establishing a mail channel optimization team,

implementing dashboard and metrics, delivering volume and expense

forecast models, streamlining reports that provided greater visibility

and business intelligence into expense drivers. Results: Mail channel

expense decreased by 7.5% (from $120M to $111M).

> Consolidated workforce job descriptions in collaboration with seven

other operational areas. Results: Reduced number of job descriptions

from 15 to 7, improved lateral career movement for employees,

strengthened salaries by widening compensation ranges.

> Proactively developed an augmented staffing model to provide flexible

alternatives that support future business

strategies/Developed/Implemented staffing mitigation plan. Results:

Over 3 years successfully augmented 60% of existing workforce,

executed contract with two 3rd party supplier's valued at a combined

$38M.

> Oversaw administration and labor relations of vendor contract valued

at $29M as Contract Liaison/Monitored contract and legal

compliance/Communicated changes. Results: Avoided a potential co-

employment lawsuit associated to work related expenses with a

potential impact of $1M+ yielding $424K in cost avoidance of

forecasted costs throughout the remaining term of the contract,

supplier's collectively refunded $99K to legally settle the matter.

> Reorganized safety program to ensure compliance with OSHA workforce

requirements. In partnership with Safety and Environmental Affairs

Officer, reviewed existing safety program and, directed the creation

of compliance safety program and the development of a daily shift

inspection report. Results: Identified 9 OSHA infractions, corrected

OSHA infractions avoiding fines of $13K per claim ($117K, based on

nine possible infractions), outperformed industry average for safety

(2007/2008 recorded 1 injury against 5 for the industry).

> Led efforts to outsource non-core business operations. Provided

leadership and guidance in defining requirements for RFP, SOW and

terms and conditions. Results: Master Services Agreement executed with

vendor, 5 year ROI approximately $13.5M.

> Restructured business/Volunteered to lead an Operations Division

recently right-sized and potentially outsourced due to operational

inefficiencies. Results: Dramatically improved quality and

responsiveness of business operations by executing change management

techniques, implemented new business model, developed organizational

training plan & evaluation matrix, lowered labor expenses $4.5M by

eliminating 20% of the workforce (71 professional positions) over 24

months.

> Delivered Operational Excellence by consolidating multiple business

divisions into single process centric organization/Developed

productivity & compliance standards. Results: Eliminated 60 day

backlog; achieved 40% lift in workflow productivity & 95% compliance

against target of 90%, increased customer satisfaction 66% (2.2 to 3.6

on survey scale of 5).

> Improved Profitability, trimmed operational expenses from $11M budget.

Results: Effectively closed expense and revenue leaks, elevated

revenue growth contribution from ($446K) to $575K which resulted in a

$1M financial turn-around, reduced expenses 3%, held overtime to 2.6%

against a 10% goal. Managed budget within 1% allowable variance.

> Spearheaded renegotiation of 3rd party supplier contract. Results:

Reduced exposure to 3rd party workforce liabilities, lowered labor

rates from $20.00 to $16.00 per hour, decreased annual spend $2M,

created a more fluid 3rd party labor force.

> Improved/Increased/Revitalized support delivered by Corporate and

Website support helpdesks. Results: Increased service level objective

from 38% to 90%, reduced personnel expenses 10% against $4.3M budget,

boosted productivity from 70% to 80%.

United States Air Force

Feb/1985 to June/1995

Supervised the implementation of a $3.5M mainframe-based Services

Information Management System (SIMS)/Coordinated energy and safety

requirements with civil and federal authorities/Developed curriculum,

provided training to approx. 600 military and civilian personnel.

Results: Project finished 2 weeks ahead of time and $600K under

budget, successfully automated the manual and stand-alone operations

of 12 dining facilities, 6 lodging operations, 4 fitness centers, and

back-office administrations.

EDUCATION / CERTIFICATIONS / AFFILIATIONS / VOLUNTEER / OTHER

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Education: Webster University, San Antonio, TX

Dual-M.A., Human Resource Management & Development

Wayland Baptist University, San Antonio, TX

B.S., Business Administration

Certification: Professional in Human Resources (PHR)

Affiliations: Society of Human Resources Management (SHRM)

San Antonio Human Resource Management Association (SAHRMA)

Volunteer: Board Officer (Economic Development) - Bexar County

Opportunities Industrialization Center

Appointed Officer - San Antonio Affirmative Action Advisory

Committee

Committee Member - Resurrection Baptist Church, Career

Development Ministry

Team Member - Reach-Out-Actively-Recruit (ROAR)

Other: Authored: "Organizational Success, Getting HR Smart in a

Globalization ERA!" SHRM Texas State Council

Gulf-War Veteran, Operation Desert Shield/ Desert Storm

President and Owner - G-Force Consulting (Independent HR

Consultant)

Adjunct Professor, Human Resource Management - Concordia

& Wayland Baptist Universities

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