Project Manager Training

Yelena Maclinovsky

Telephone: 224-***-****

************@*****.*** LinkedIn profile

Abstract

I am a stellar professional looking for a position that will utilize

and challenge my skills and abilities. Combining broad business, IT and

academic backgrounds, I offer strong technical, creative, analytical,

communication and writing expertise, as well as good problem solving

and versatile information technology skills. I am highly adaptable to

various communication styles, and my forte is bridging semantic and

cultural gaps, such as the one between end users and development teams.

I am professional, self-directed, result oriented, organized, and an

experienced multi-tasker. I am able to prioritize, develop and

implement work plan in order to meet deadlines, and have a keen

attention to detail.

Roles and Positions

Senior Training and e-Learning Solutions Specialist

E-Commerce Architect/Business Analyst

Information Architect/Project Manager

Partner: Creative, Usability & Requirements

Web Developer, Content Specialist & Analyst

Training and E-Learning Solutions Specialist

Strategy planning, design, development and implementation of corporate

training and e-learning solutions Liaison between stakeholders,

development teams and end users in designing the most effective

learning strategies supported by appropriate content delivery methods

and based on thorough needs analysis. Generating and executing

business plans: deliverables, milestones, tracking, testing,

reporting. Identifying knowledge gaps, analyzing user requirements,

capturing and disseminating best practices. Driving business process

mapping, business role definition, documentation streamlining.

Designing and implementing superior communication standards. Driving

adoption of user experience and usability principles. Facilitating

multi-level and international training events and driving global

adoption. Tracking and quantifying e-learning results and

effectiveness. Providing mentoring and thought leadership to junior

training team members.

E-Commerce, Marketing and Communications

Support and evolution of e-commerce platforms Content architecture and

management, liaison with onshore and offshore development teams,

coordination with vendors, IT, operations and business organizations.

Capacity and performance monitoring and migration to highly-available

load balanced architecture. Troubleshooting and issue analysis.

Collection and analysis of statistical data and translation to KPIs.

Solutions Development Visioning and feasibility studies, requirements

definition and analysis, RFP preparation and vendor selection.

Creation of "satellite sites" for new product lines and demographics.

User and acceptance testing of newly developed functionality.

Content and Knowledge Management Experienced in use of custom and

COTS (Documentum) Enterprise Content Management Systems (CMS) to

create, manage and tag structured and unstructured content.

Experienced in defining and managing taxonomies, and mapping content

within them. Search Engine Optimization (SEO). Development and

maintenance of corporate intranet portals, aggregation and publishing

of the content. Familiar with Desk Top Publishing.

Marketing and PR Content development and copy editing. Design,

development and implementation of online and e-mail promotional

campaigns. Branding and identity concepts and development. Working

with celebrity brand owners. Graphic design. Convergence and trend

analysis.

Project and Process Management Experienced in managing small- to medium-

sized projects. Planning, scope definition and management.

Coordination with stakeholders, vendors and development organizations.

Risk assessment, progress monitoring and issue resolution. Process

definition, documentation and improvement. Training and mentoring of

new team members.

Information Technologies

Web Development Implementation of Enterprise Information Portals. Expert

in (X)HTML, CSS Style Sheets, Forms and JavaScript. Hands-on

experience with Dreamweaver, Adobe Photoshop, Acrobat Professional, MS

FrontPage, Flash. Detailed knowledge of Access 2002.

Requirements, Analysis and Interaction Design Excellent at conducting

user workshops, capturing requirements, defining use cases,

translating them into technical requirements, wireframes and page

flows. Proficient in real-time prototyping. Specialize in interaction

design and analysis, convergence, and improving usability of existing

sites.

Business Applications Proficient with financial and business

applications. Accustomed to quickly learning and mastering new

business applications and packages.

Communication Skills

Instruction Experienced educator. Proficient in creating curriculum

for either instructor-led or student-centered courses for adult

audiences.

Presentation Excellent oral and written presentation skills.

Experienced public speaker. Possessive of ability to create concise,

clear, and well structured documents, targeting various specific

audiences.

Editorial Possess good editorial skills, namely, the ability to

improve third party documents without distorting the meaning.

Experienced proofreader with a sharp eye for detail. Working knowledge

of MLA standards. Accustomed to proofreading and editing complex

technical documents in different subject domains.

Career History

2008-2009 Amazon.com Retail Systems

Position: (Senior) Training, Process and E-Learning Solutions

Specialist

Amazon.com created World Wide Retail Systems Process Training group (WW

RSPT) as the gate keeper of all communication between the development and

retail communities. I joined the WW RSPT team as an Instructional Designer

(ID) but from day one assumed the responsibilities of a senior ID, process

champion, and project manager. As a key contributor in the World Wide

Retail Systems Process Training team (WW RSPT), I was responsible for the

superior quality of communication, high level of tools adoption,

comprehensive training, and ongoing overall support of both the retail and

vendor communities. My main achievements include:

. I championed a use case driven training development process, and

streamlined Retail Systems' communications, improving its efficiency

dramatically. The templates I created have been adopted throughout

the division.

. I was instrumental in ensuring adoption of new technologies by the

business users.

. I also helped to win the support and cooperation of the developer

community by evangelizing the value of training and user-centric

communication style.

. I took on the missing usability advocate role and helped the team to

focus on end user experience in addition to functional content.

. I leveraged my information architecture background to drive the

redesign of team's SharePoint portal, introduced business-relevant

taxonomies, and have become the de facto steward of the training body

of knowledge.

Retail Systems have embarked on a multi-year comprehensive training

initiative, code-named retail basics, which is aimed to deliver a cohesive

fast-start training program for new hires as well as become the foundation

for continued professional development. I pioneered the task- and role-

oriented organization of training materials for this program, and now carry

the sole responsibility for the delivery of the first phase.

2008 Memory Suppliers, Inc.

Position: E-commerce Architect

MemorySuppliers.com is an emerging leader in the technology upgrades and

memory solutions space. Ranked #5 in the industry and one of the largest

purveyors to US Government and academic sector, it utilizes a sophisticated

B2B and B2C e-commerce platform. My key areas of responsibility are

branding, creative design, usability, content management, copy editing,

information architecture and SEO. I work directly with the company founder

and CEO on transforming the legacy commerce site into a premiere modern

property with Web 2.0 look and feel and capabilities.

2007- 2008 Wickes Furniture, Inc.

Position: Information Architect/Project Manager (e-commerce)

I joined Wickes Furniture, one of the leading nationwide retailers, to help

them take control of their legacy B2C web site and to transition it into e-

commerce platform capable of creating strategic competitive advantage. My

responsibilities included:

. Ongoing Maintenance of existing site and content, execution of fixes

and enhancements.

. Management of marketing campaigns and (re)branding activities.

. Defining a vision for the next generation e-commerce site.

Requirements gathering and analysis.

. Conducting SME interviews, workshops, whiteboarding and use case

collection. Process documentation, analysis and improvement.

. Streamlining of website's back-end dependencies and groundwork for

transition to ERP.

. Gathering and analyzing of technical and business performance data and

weekly briefing of executive management.

2007 Accenture Learning

Position: Web Based Training Designer/Analyst

I worked with one of the leading national insurance companies. The client

made a strategic decision to transition all employee training into e-

learning form. I was the main designer on a project to create a training

class for Travel and Expenses module of PeopleSoft. My responsibilities

included:

. Requirements Gathering and Use Case Analysis I worked with the

client to define detailed requirements and learning objectives based

on PeopleSoft use cases. I also handled client review and acceptance

process.

. Instructional Design I had overall responsibility for course design,

including Instructional Design Maps, Story Boarding, Deliverable

Templates, page layouts.

. Content Development I translated use cases into instructional

content. Created real life based learning scenarios and developed

graphical aides, including screenshots, diagrams and images. Developed

Job Aids based on technical documentation and feedback from SMEs.

2002 - 2007 RandomFour Communications

Position: Partner

I co-founded RandomFour Communications www.randomfour.com to provide a full

spectrum of Web Development and Communication services typically provided

by large consulting companies to small businesses. Having started with site

design, content creation and search engine optimization, I have progressed

to a broader range of services, including business consulting, requirement

analysis, information architecture, interaction design, quality assurance

and project management.

A list of representative successful engagements to date includes:

. Web Presence for WGS Financial and Prime Realty Group.

. Website redesign for US Centers for Disease Control and Prevention

(CDC). CDC was in the process of converting its current website,

consisting of over 150 thousand statically linked pages, into a modern

dynamic information portal, featuring state of the art taxonomy,

integration with content management, and search systems. My

responsibilities included validating wireframes and page flows against

user requirements, proofing, editing, and publishing site content and

Navigation Nodes and other Business Objects, as well as early testing

of the portal functionality and reporting errors to the development

team. I worked with Documentum Web Publisher to create Business

Objects, manage content Lifecycle, and to define Metadata used by the

portal to associate content with respective Taxonomy elements.

. E-commerce development for Alkota Russian Treasures, one of the

largest wholesalers of authentic ethnic crafts and objets d'art. I

designed and built a new on-line store integrated with StoreSense

retail solution from Kurant (eBay). Within the first two weeks after

the launch of the site, conversion rates increased by 110%.

1998 -2002 Chicago area High Schools

Position: Teacher of German Language and Director of the German Club

1995 -1998 University of Illinois at Chicago

Position: Lecturer

Education

MA, University of Illinois at Chicago (German Literature, Secondary

Education)

GL Certificate, Goethe-Institute, Germany

BA, DePaul University, Chicago (German Language)

BA, State Pedagogical University for Foreign Languages, Minsk, Belarus

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