Customer Service Executive Assistant

Katrina Collins Hernandez

772-***-**** ***********************@*****.*** Vero Beach, FL

I am an accomplished Executive Assistant with a proven track record, able to effortlessly adapt to a wide

array of different professional settings. I offer c omplete administrative support, coupled with experience in

planning and hosting meetings and seminars, coordinating travel arrangements and assuring suitable

accommodations. One of my goals as an Executive Assistant is to comprehend the responsibilities and

predilections of the Executive level staff, so that I may effectively schedule and allocate the Executives’

time and attention, and offer the most efficient support and fortification possible. In me you will also find:

• the ability to effectively manage/coordinate simultaneous projects, and successfully prioritize

multiple tasks with supreme judgment

• initiative and a strong customer service focus

• effective interpersonal and communication skills and the ability to interface with personnel at all

levels, both verbally and in writing

• unwavering attention and adherence to your business’s values and principles

• the ability to handle sensitive information with paramount confidentiality and professionalism

EDUCATION

Bachelor of Science in Business Marketing Indian River State College Est. 2012 (GPA 3.7)

Bachelor of Science in Business Management Indian River State College Est. 2012 (GPA 3.7)

Real Estate Certification The learning Source 2006

High School Diploma Catholic Academy of FL 2000

EMPLOYMENT HISTORY

MLB Services Inc Sebastian, Florida 01/2007-06/2008

Executive Assistant to the CEO

Demonstrated capacity to provide comprehensive

SUPPORT

support for executive-level staff including scheduling

meetings, coordinating travel, and effectively managing

all essential tasks.

MARKETING Proven track record of accurately completing research,

reporting, information management, marketing, and

business-development efforts within budget

requirements.

Adept at developing and maintaining detailed

IMPROVEMENT

administrative and procedural processes that reduce

redundancy, improve accuracy and efficiency, and

achieve organizational objectives.

FOCUSE Highly focused and results-oriented in supporting

complex, deadline-driven operations; able to identify

goals and priorities and resolve issues in initial stages.

Reduced company travel expenses by identifying cost-

REDUCED EXPENSES

effective travel agencies and negotiating contracts with

key travel-services providers.

Katrina Collins Hernandez

772-***-**** ***********************@*****.*** Vero Beach, FL

Inbound and outbound calls and phone conferences.

CORRESPONDENCE

Coordinated and hosted successful client seminars,

PLANNING/HOSTING

created invitations and promotional materials, arranged

bookings for venues, and selected guest speakers.

TreeBee’s Holistic Care Center San Diego, Ca 2001-2006

Office Manager

Supervised the activities performed in all work units within

MANAGEMENT

the office, including office management, implementation

of procedures, case management and processing and

records management.

Supervised and coordinated the work of subordinate staff,

SUPERVISION

including reviewing work performance, motivating staff to

work more effectively, identifying problems with

performance and developing solutions to those problems

Determined training needs to improve performance,

TRAINING

initiating informal measures to correct misconduct or

making recommendations for formal discipline.

Performed personnel administrative tasks, including

PERSONNEL

coordinating and participating in the hiring and promotion

process, supervising the training of new employees and

the ongoing training of other employees, resolving

unusual employee problems. Supervised employee time

and attendance records.

Microsoft Word, Excel, Power Point and Internet Explorer

COMPUTER PROFICIENCY

Light the night walk, Leukemia

Fund Raising 2000-present

Team Captain and Lymphoma Society:

Black Sheep of SD

Imperial Beach Pop-Warner

Cheer squad, Cheer for Cheer 1999-2002

Campaign

Volunteer

Mentor GED Center of Indian River

State College 2009-present

Foster Mother 3 children displaced from home

of drug users 1999-2001

Caregiver Humane Society of San Diego

1997-2001

Affiliations &

Awards

Member DECA / Distributive Education

Clubs of America 2009-present

Member TOMEU 2009-present

Recipient Nowak Scholarship 2009-present

Katrina Collins Hernandez

772-***-**** ***********************@*****.*** Vero Beach, FL

Member PTA, Imagine Schools of Vero 2007-present

Published International Library of Poetry 1998,1999,2000

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