Customer Service Manager

Diana L. McCaffrey

*********@*******.***

734-***-**** home

734-***-**** cell

Senior Accounting Manager/Finance Professional

Forecasting/Budgeting/Management/External Reporting/Accounts

Receivable/Accounts Payable/P&L

PROFESSIONAL EXPERIENCE:

Action Freight Services, Inc.

Accounts Receivable Manager 2006-

(A freight forwarding company specializing in the automotive industry with

regional offices coast to coast. The number of accounts for which

excellent customer service was generated to and collected from totaled over

3,000 accounts.)

?Training of accounting staff in credit procedures ?Supervised staff

of three

?Achieved the improvement of cash flow ?Re-training of the

accounting staff

?Streamlined billing procedures Improved client

service

?Preparation and development of company credit policies ?Reduced interest

expense to firm

?Instituted a tracking system of cash flow requirements

?Preparation and development of company-wide credit policies and procedures

?Improved the portion of accounts receivable dollars that were over 60 days

old from 20% to only 4%

?Accomplished cash flow objectives

Reigner and Associates, Inc.

Accounting Manager 2004-2006

(Marketing and advertising agency specializing in advertisements for

business to business marketing efforts primarily within the automotive

industry)

Prepare and analyze financial statements for owners Accounts

payable

Human resource administration Office management

Controlling cost of all office related expenditures Billing and

collection of accounts

Provided excellent customer service ?External report

preparation

?Accounts payable review and payment ?Provide excellent

customer service

?Exercised cost control of travel expenditures ?Created a

positive cash flow

?Management of human resource administration and employee relations

?Arranging and coordinating resources at various trade show venues

?Creating a positive cash flow negating the possibility of drawing on cash

reserve

?Coordinating audits and financial information required by outside CPA firm

?Achieve financial goals and objectives

Diana L. McCaffrey

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Michael's Stores, Inc.

Store Manager 1999-2004 (Promoted from Assistant Store Manager in 2003)

(The largest craft and art supply retail chain located throughout the

United States and Canada with nearly 1,000 stores.)

Driving sales Hiring and training of

staff

Scheduling and employee relations Customer service

Loss prevention focus Inventory control

Achievement of financial goals and objectives ?Constant

attention to stock levels

?Hire, train and mentor of staff ?Performed

operational audits

Maintained an attractive presentation of merchandise

?Increased the seasonal department sales 23% over the pervious year's

levels

?Obtained the 4th highest audit rating in a district of 15 stores

?Supervised staff of 60-70 during the highest peak selling season

?Increased sales level for this store to be within the top 50 performing

stores in the company

Responsible for the store operations from the "curb to the back door"

WJBK-TV

Director of Finance 1998-1999

(A local television station also known as FOX2 and an affiliate of

20ThCentury Fox with film and television production facilities around the

globe.)

Review and preparation of financial statements ?Ad-hoc analyses

for management

Training and supervision of staff Payment and

review of expenses

?Journal entries and account reconciliations ?Training and

staff supervision

Preparation of budgets

Implementation of financing arrangements under the line of credit

Provided financial analyses to the parent company required for external

reporting

?Oversee account collections and payroll processing and reporting

Implementation of financing arrangements under line of credit

J.C. Penney

Merchandising Assistant 1996-1998

(An established North American retailed of apparel and home goods with

multiple locations and over 20,000 employees.)

?Driving sales for catalog and sales floor ?Superior

customer service

?Inventory management of sales floor ?Hiring and

training of staff

? Operational audits ?Loss prevention

procedures

?Presented merchandise in an organized and attractive manner

?Achievement of financial goals and objectives

?Created and generated improved sales levels

?Presented merchandise in an attractive and organized manner

?Increased the petite department gross sales by 70% over the previous

year's sales

?Instrumental in the assignment of sales floor space for the department

being expanded by 40%

Diana L. McCaffrey

Page 3 of 3

Growth Environmental, Inc.

Accounting Manager 1995-1996

(A consulting firm assisting clients in complying with federal and state

environmental regulations. Specializing in sail and ground water issues by

an extensively trained staff in geology and related protocols to maintain

compliance with often complex regulations and reporting requirements by

monitoring agencies.)

?Primary in the relationship with State financial officials ?

Supervised staff of twelve

?Special analyses for owners ?Presentations to

the Board

?Coordinated annual audit work performed by outside agencies to reduce

fees.

?Development of training programs and materials for financial staff

members

?Review and development of accounting policies and procedures manual

?Assisted in the financial transition of newly-acquired companies

?Preparation of financial statements and budgets

? Negotiated with vendors to promote improved relationships impacted by the

company's cash flow crisis

Clayton Environmental Services, Inc.

Assistant Treasurer 1985-1995 (Promoted four times to this final position.)

(An environmental consulting firm offering services in a wide range of

environmental areas: air quality, asbestos abatement, groundwater and soil

contamination with locations across the country.)

?Preparation and review of journal entries ?Financial

statements

?Overview of federal, state, local tax compliances ? Lease reviews

?Maintenance of property and equipment inventories

?Primary in the review and selection of new financial management system

software

?Spearheaded the implementation of the accounting software conversion

process

?Re-training and development of new methods and procedures for the new

software system

?Developed PC-based techniques in the budget planning process

?Supervised staff of twenty at two different regional centers for

accounting

Renaissance Center Venture

Assistant Accounting Director 1979-1985

(Promoted four times with this employer to this final position)

(A subsidiary of Ford Motor Company with ten operating companies of its

own. A real estate developer and manager of multiple types of properties

at multiple locations. Management of all Ford properties across the United

States was under the control of this division that were not being utilized

as locations of manufacturing or automotive design facilities.)

Balance Sheet review Budget analysis Business analysis

Financial data analysis P&L responsibilities ?Research &

analysis

Revenue forecasting Customer service Internal &

external reporting

Training of personnel Financial statements interpretation &

analysis

Financial goal development Development of policies and procedures

EDUCATION:

Hillsdale College, Bachelor of Arts degree, cum laude, with a major in

Accounting

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