Customer Service High School

NADINE NUNN

**** ** ***** *****, ****** Alabama *6617

Phone: 251-***-**** Email: abl00h@r.postjobfree.com

PROFILE

Management/ Customer Service/ Clerical / Office Support

SUMMARY

I am a loyal and dedicated individual with extensive experience in

customer service. With my strong communication skills, I have the ability

to establish excellent rapport with customers. I am a self-motivated

innovator with a success record in troubleshooting and problem

resolution. I work well in a team environment or independently

SKILLS

Microsoft Word, Microsoft Excel, Accounts Payable, Accounts

Receivable

Power Point, Credit and Collections, SAP and Customer Service

PROFESSIONAL EXPERIENCE

RYLA TELESERVICES., Saraland, AL

Customer Service/Agent 05/2009 - 05/2010

Assisted customers with the DTV conversion

Instructed customer on how to file a complaint with the FCC

Set appointments for in home service

Answered telephone in a timely, efficient, and pleasant manner

Performed other clerical duties as needed

MOBILE GAS SERVICE CORP., Mobile, AL

Credit Clerk (2001-2008)

Served as liaison for over 50 HVAC Contractors and their office personnel

for financing program

Approved and denied credit applications

Calculated payoff quotes on contracts

Issued and recorded liens in Mobile County Probate Court.

Worked very closely with Charitable Funding organizations to assist low

income customers

Processed all charitable funding payments from Mobile Community Actions

and Project Share

Maintained office inventory and supplies

Prioritized daily tasks to meet deadlines in fast paced environment

Performed other clerical duties as needed

MOBILE GAS SERVICE CORP, Mobile, AL

Radio Dispatcher (1998-2001)

Dispatched and verified payments to collectors to prevent non-pay locks

on customers' meters

Finalized non-pay account

Computed illegal consumption from daily calculate report

Entered daily collection fees to accounts

Kept account of daily collectors fees and non pay accounts

Updated confidential customers' information into computer system

Called for backup to the police and fire department when deemed necessary

by the collector

Copied, faxed and assisted with answering telephones and took messages

Updated confidential customers' information into computer system

Called for backup to the police and fire department when deemed necessary

by the collector

MOBILE GAS SERVICE CORP, Mobile, AL

Utility Clerk/Customer Relations Clerk (1995-1998)

Processed meter orders.

Verified credit payment on gas accounts.

Verified the authenticity of new customers' rental agreements

Set up payment arrangements for gas customers

Handled dissatisfied customers complaints in a gracious and professional

manner

Answer phones, screen calls and took messages for supervisor

Performed other clerical duties as needed

Answered potential customer inquiries

CERTIFICATE

ALABAMA INDUSTRIAL DEVELOPMENT TRAINING - (AIDT) Certificate of

Achievement in Customer Service - May 2009

EDUCATIONAL

Miles College, Birmingham, AL

BS, Business Administration

Business Training Institute, Mobile, AL

Certificate in Data Entry

Toulminville (Leflore) High School, Mobile, AL

High School Diploma

NADINE NUNN 2201 DE KRUIF COURT MOBILE, AL 36617

251-***-**** Email: abl00h@r.postjobfree.com

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