Quality Assurance Project

Suzanne Mendoza

**** ***** **

Cedar Park, TX ***13

Cell 512-***-****

OBJECTIVE: To obtain a challenging position in an organization that will

utilize my skills and abilities, while offering an opportunity

for advancement and career development/growth.

HIGHLIGHTS:

. 10 years developing test strategies from various

requirements

. 10 years translating requirements into cross referenced

test plans

. 10 years of manual black box testing experience

. Familiarity with the Software Development Life Cycle

. Demonstrated accuracy and attention to detail

. Works well in a remote or local team environment, as well

as one-on-one in a client relationship setting

. Defect tracking software includes Test Director, Star Team,

xDT and Clear Quest

. Excellent communication skills both written and oral

Education: Eastern Washington University

Cheney, WA

1997-2002 B.A. Computer Science with Math Option

. Relevant Coursework included Operating Systems, Linux, and

Statistics.

. Languages studied include C, C++, and Java.

WORK EXPERIENCE:

2007-2010 VESYSTEMS - Provides the back end solution for the Electronic

Toll and Data Collection Industry.

Quality Assurance/Test Analyst Austin, TX

. Collaborated with client in development of project

deliverables, providing guidance and expertise to ensure

that project functionality served client needs

. Worked as part of a cross functional team to ensure project

completion from QA assignment to project close-out

. Developed functional and user acceptance test plans to test

quality of application development against stated business

requirements and objectives

. Completed traceability matrix for each project, aligning

business requirements to applicable test cases for ease in

the flow of user acceptance testing

. Processed defects through defect tracking system, and

worked with developers to ensure resolution in a timely

manner

2006-2007 WELOCALIZE - Translates English web based training applications

into localized versions using Windows XP.

Quality Assurance Manager Portland, OR

. Managed team of off shore resources to ensure efficient

test coverage, and quality review of product

. Developed generic test plans for all localized courses,

including Sarbanes-Oxley, sexual harassment, workplace

safety, etc.

. Liaised between offshore resources and product developers,

to ensure effective communication and timely turnaround on

product defects

. Was responsible for defect tracking, ensuring defects were

clear, thorough, and properly assigned

2000-2006 GETRONICS - Serves financial markets and provides a variety of

IT services, including consulting, application integration,

and outsourced business and technology services.

Quality Assurance Lead Analyst Spokane, WA

. Provided quality assurance testing in a black box

environment for large corporate banking software platform,

serving CitiFinancial

. Served as team lead on several projects, directing teams of

testers to perform quality assurance tasks, and ensure

accuracy and effectiveness of testing activities.

. Worked with client to review business and functional

requirements, ensuring that customer needs were being met

. Developed cross referenced test plans derived from

business, functional, and technical requirements

. Provided project risk analysis to customer, determining

potential impacts to the project and mitigation strategies

for each identified risk

. Logged and tracked defects using Star Team, and followed

defects through to closure

. Produced defect status reports, for use both internally,

and for client review and progress tracking

. Provided support to CitiFinancial test group, answering

questions about software platform and performance

. Utilized Test Director during customer IST and UAT test

cycles

. On the job training classes included Perl, Unix, WindowsNT

and 2000

1989-1992 US ARMY - 1st and 11th Aviation Unit operates fixed and

tactical ATC towers, radars, and flight following

facilities. Processes flight plan data. Formulates and

issues ATC clearances, advisories, and control information.

Analyzes air traffic to identify and resolve potential

conflicts.

Air Traffic Controller Ft. Rucker,

AL

. Provided positive air traffic control responsibilities at a

VFR Stagefield for the Apache phase two training

. Compiled aviation reports covering scheduling, safety,

weather, air and flight restrictions

. Received Army achievement medal for identifying in flight

emergency, which allowed the crew to land before a

catastrophic engine failure

References available upon request

Contact this candidate