Customer Service Sales

Robert J. Salerno

* ***** ****** ****

Andover, MA 01810

978-***-****

*********@*****.***

Objective

To further my career as a customer support and sales specialist.

Highlights of Qualifications

. 6 years of customer service experience

. Excellent written and verbal communication skills, with an eye for

detail

. Highly proficient in the use of Microsoft Office Applications

. Proficient in ProBusinessTools software as well as Cactus and CAQH

software.

Professional Experience

Kelly Services/ WellPoint Health Networks Nov. 2009 - August

2010

Credentialing Associate

. Implemented customizable solutions for clients that outsourced their

verification process and/or their in-house credentials verification

services.

. Assist with any or all of the collection, verification and management

of provider credentials for initial practitioner credentialing and re-

credentialing.

. Interact with providers, hospitals, medical schools, agencies and

administrations to gather information that is needed for the

credentialing process.

Plum Choice, Billerica, MA Jan. 2007 -

April 2009

Customer Service Team Associate

. Promoted to senior team member, fielding irate customer calls and

resolving more complex procedural and technical issues related to

Circuit City's Firedog Service.

. Interact with Regional Service Managers and Field Service Managers to

resolve customer installation and scheduling issues.

. Ensure that all open work orders are completed, rescheduled or

escalated, as appropriate.

. Manage the Firedog 'call queue' whenever experiencing a high volume of

calls in order to assist first line Firedog customer service

personnel.

Cracker Barrel, Tewksbury, MA Nov. 2003 - Dec.

2006

Retail Sales Associate, Cashier, Host, and Inventory Specialist

. Recognized as top retail sales person numerous times

. Actively suggest and sell predetermined target items and all other

general retail items to retail and restaurant customers.

. Receive, count, and stock new merchandise in the retail space. I make

sure that a continuous quantity of items remains on the shelves and

that the retail space is properly arranged.

. Keep a record of the available seating, seat new guests, answer

phones, and handle general customer service issues.

Education

Associates Degree in Liberal Studies May, 2007

Middlesex Community College

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