Project Manager Training

Andrew G. Zagorski

**** * *********, ******* ** *0645

773-***-**** (Home) 773-***-**** (Cell) *********@*****.***

Work Summary:

Financial System Project Manager, Business Analyst, & Web Communications,

Documentation and Training Specialist that has led development,

implementation, and upgrade projects on CME, Eurex, NYSE Liffe/Amex/Arca,

ISE, NASDAQ OMX, CBOE and CBOT futures and equity option derivative

exchanges.

Chicago Board of Trade Key Account and Training Manager that acted as a

liaison for the exchange with Business and IT managers at member investment

banks, proprietary trading firms and futures commission merchants.

Professional trading software Service Account Manager that acted as the

customers advocate for feature enhancements, performance issues, and

installations.

Experienced with multiple market data and independent software vendor high

availability, low latency electronic trading applications and services,

trading floor order routing systems along with front, middle, and back

office operations. Successfully worked with both traditional and agile

development methodologies.

Work Experience:

Chicago Trading Company (CTC), Chicago Illinois

Project Manager and Web 2.0 Work Process Collaboration Lead: April 2009 to

Present

PM: Currently conducting analysis of exchange requirements and CTC internal

systems and processes to establish job task, staffing, budget, schedules,

documentation, and report procedures for implementing new trading

platforms, direct market data feeds, and trading applications. Providing

Project Management for new trading application development and

implementation.

Web 2.0: Analyzing tools and implementing pilots for Web 2.0 / Social Media

advanced wiki and intranet applications to improve workforce collaboration,

teamwork and training.

Orc Trading Software, Chicago Illinois

Service Account Manager: January 2008 to December 2008

Established a new position that managed the service activities between Orc

customers and Product Management, Development, Training, Support, and

Sales. Monitored customer implementations of Orc Liquidator and Trader

applications to multiple equity option and futures derivative exchanges.

Managed customer expectations and escalated issues as necessary within Orc.

Documented and prioritized feature request and tracked new release

development progress.

Chicago Board of Trade, Chicago Illinois

Electronic Trading Relations Key Account Manager: April 2004 to January

2008

Director of Trading Systems Training: October 1997 to April 2004

Training Manager: December 1990 to October 1997

Account / Project Management: Acted as the primary exchange liaison with

member trading firms including ABN Amro, Advantage Futures, Bank of

America, Chicago Trading Company, DRW Trading, Goldman Sachs, ICAP, and

UBS. Managed multiple programs related to global trading firm direct

connection implementations of the CBOT electronic trading platform.

Developed project plans, identified team members, communicated

responsibilities, led status meetings, tracked progress and reported to

upper management.

Collected and documented trading system business requirements, provided

input into system enhancements, created user stories and test scripts,

monitored development and QA testing of application enhancements and

assisted customers with implementation of application release

upgrades. Assisted customers with training, connectivity options,

conformance testing, software/hardware upgrades, platform features,

technical issues, product information, market maker programs, messaging

policy, user registration, clearing issues, market data and exchange

regulations.

Web Content Management and Communications: Developed and maintained the

Electronic Trading section of the www.cbot.com internet site. Worked with

Business and IT leadership teams on strategic website planning. Reviewed

metrics and made ongoing request and recommendations that resulted in

improved customer website experiences. Researched emerging web technologies

and proposed and produced the first streaming videos, live and recorded

webinars, and podcast for cbot.com.

Training and Documentation: Led the needs analysis, design, development,

implementation, and evaluation of global training and documentation that

supported trading floor automation and electronic trading of Chicago Board

of Trade exchange listed derivative products.

Training was delivered in instructor led, blended and e-Learning web-based

formats. Led development of customer training on four separate electronic

trading platforms (CME Globex, Project A, Eurex, NYSE Liffe), two handheld

electronic trading card platforms, multiple trading floor applications and

a PeopleSoft based exchange fee billing application.

Provided soft skill training courses to help customers and staff understand

and adapt to workplace and global trading world changes. Continually

evaluated eLearning web-based training development applications and

technologies and implemented best in class solutions to cost effectively

deliver high quality training. Recruited instructional staff members both

internally and externally. Developed training programs for instructors in

the areas of instructional design and course development, instructional

writing, instructor skills, multimedia development, and desktop publishing.

Coached and mentored instructors to develop their course delivery skills.

Tailored classes for a wide variety of audience skill levels and designed

several training classrooms.

Assisted marketing by providing system demonstrations, developing

promotional brochures and multimedia presentations, conducting trade calls,

and presenting at industry trade shows. Wrote course descriptions,

announcements and marketing content.

Electronic Trading Projects Managed:

CTC Enhanced Wiki and Intranet Web 2.0 Platform evaluation and integration

Wombat Feed Handler development and implementation

CME FIX/FAST 2.0 implementation

ISE Global Trading System planning and implementation

NYSE Liffe Universal Trading Platform planning and implementation

NASDAQ OMX PHLX XL to XLII trading platform migration, direct market data

connectivity, and trading application replacement.

ISE trading application replacement and direct market data connectivity

enhancements.

Eurex Release 12 implementation and trading application replacement.

e-cbot to CME Globex product migration.

e-cbot trading platform instructor led and eLearning training development

and user documentation including Trader, eFills, eHHT and User Access

Website Administrator courses.

a/c/e Eurex trading platform instructor led and eLearning training

development and user documentation including Trader, Technical, and

Security Coordinator courses.

Project A trading platform instructor led and eLearning training and user

documentation including Trader and Master Operator courses.

Handheld Terminal (HHT), COMET, Electronic Clerk, AUDIT, and TOPS/ROUTE

trading floor technologies instructor led user training and user

documentation development.

Education

B.S. in Occupational Education, Southern Illinois University, Carbondale

Illinois.

M.A. in Educational Technology / Instructional Design, Governors State

University, University Park Illinois.

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